Find an Answer to Your Question

How soon can I enroll my child if on the waitlist?

The length of time will vary depending on the size of the waitlist and the ages of the children. Bright Horizons will send periodic communications to keep you informed of your status on the waitlist and will do everything they can to ensure you are offered a space as soon as it becomes available. Families may decline an offer and maintain their current position on the waitlist once. After the second declination, their name will be moved to the bottom of the waitlist.

SAFETY DRILLS AND TRAINING:

• The center will conduct monthly evacuation drills, regular lockdown drills, and “shelter in place” exercises.
• Emergency supplies are purchased and stored in an area accessible to staff with the ability to relocate if needed.
• All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best possible care.
• All Bright Horizons teachers are trained and well-prepared in the event of an emergency. In addition to safety drills, Bright Horizons regularly reviews their safety policies and procedures.

EMERGENCY COMMUNICATION:

• In the event of a center emergency, severe weather closure/delayed opening, or an emergency in the community near the center, you will receive updates through the My Bright Day® app.

• As new information is available, the center administration team will continue to provide updates through the notification system.
• In certain instances where the center administration team is unable to provide ongoing updates, families will be asked to call the Emergency Hotline number (1-877-276-7113) to speak with a centrally located Bright Horizons team member.

INJURY PREVENTION:

• Teachers for each age group are responsible for daily safety inspections of their assigned areas and equipment. Defective equipment is removed or repaired to prevent injury. Small toy pieces or other objects that could pose a choking hazard to infants and toddlers are not allowed in areas designated for children under age three.
• For the same reason, children’s personal items such as barrettes, hair ties, earrings, necklaces, and beaded jewelry are strongly discouraged in these areas.
• Due to the risk of choking, the following clothing and accessories are prohibited:
  • Outerwear with neck strings, including scarves
  • Pants with drawstrings on the waist or bottom that extend more than three inches when tied
  • Bibs, pacifiers and teethers with ties or strings of any kind
  • Teething beads, including Amber beads

WEAPONS POLICY:

Firearms, explosive devices, and other weapons are not permitted on Bright Horizons premises, regardless of any valid permit to carry such weapons.

Where is the center located?

We are located at 650 West Peachtree Street in Norfolk Southern’s new headquarters building.

Who is eligible to enroll in the center?

Norfolk Southern employees who work at least 30 hours per week are eligible for enrollment.  Contractors will be considered for enrollment at the center on a case-by-case basis as space permits; the general community will not be eligible for enrollment at the center.

Are meals provided at the center?

Morning Snack, and Afternoon Snack are all prepared onsite. Lunch is catered by FLIK and included in your tuition price.

What are the tuition rates and how were they determined?

Please contact the center directly at 470-463-1400 to obtain tuition rates. Rates are established in alignment with comparable, high-quality childcare centers in the surrounding area. Each year, Bright Horizons will conduct an extensive market study to determine the appropriate annual tuition rates. 

When is tuition billed and collected?

Tuition is paid through payroll deduction and is paid twice monthly, either on the 1st and 15th or the 15th and 30th of each month.

What are Bright Horizons’ safety and security policies?

As caregivers for your children, there is nothing more important to Bright Horizons than a child’s safety and protection while they are at the center.  Bright Horizons has a series of security protocols and procedures to help guard against any threat to the safety of children and staff and performs safety drills on a regular basis.  They do everything they can to make centers safe and secure, and to ensure that teachers and staff are well-trained to protect children in the case of an emergency.

ACCESS TO THE CENTER:

• The center entrance will be accessed via elevator from the parking garage and will require restricted badge access at all times. Employees and Bright Horizons caregivers will receive restricted access badge for entry into the childcare center. Families are not allowed to share access badges, even with people who are pre-authorized to pick up their children.
• Center policies prohibit families and staff from holding the door open for others they do not know.
• Parents/guardians are responsible for physically checking their child into and out of the center each day. This ensures that each child is safe and supervised at all times and encourages daily communication between families and staff.
• A written notice is required before releasing a child to someone other than those authorized at enrollment.
   

How will my child’s teachers communicate with me?

The center uses a mobile app called My Bright Day to communicate with parents.  Through this app, teachers will share photos, real-time updates on your child’s care, learning and milestones, as well as important notifications.  Click here to watch a video about this communication tool.

Will I receive a tuition credit for time away on vacation?

No, the center does not offer vacation credits.

What is the process to withdraw a child from the center?

Families will be required to provide notice of intent to withdraw 30 days in advance of the last day of attendance.

What other fees are required?

In addition to the tuition, you will be required to pay the following:

•             Registration Fee: As stated above, a non-refundable registration fee of $75.00  ($50 for siblings) is due during the enrollment interest period. After the enrollment interest period, families will be contacted by a Bright Horizons representative to discuss enrollment or wait list status.

•             Enrollment Deposit: An enrollment deposit equal to half of one month’s tuition will be due when the enrollment offer is accepted. The enrollment deposit will be applied to the first month of tuition when enrollment begins. If a family chooses not to enroll their child after accepting the enrollment offer, the enrollment deposit will be forfeited.

•             Annual Re-Registration Fee: A $75 fee per child ($50 for siblings) will be required each subsequent year to cover annual administrative and licensing fees.

What are the hours of operation?

The center is open Monday through Friday from 5:45 a.m. to 6:00 p.m. It will remain open year-round, closing only for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.  For days included in the NS Flex Holiday program, the center will poll families to determine if attendance will be at least 10% of capacity.

What ages does the center serve?

The center has capacity for 120 children and serves children ages six weeks to five years old year-round, and will offer a summer program for school-age children during the summer months.

Is part-time childcare available at the center?

Yes, part-time schedules for care is available. 

I am a grandparent. Can my grandchild(ren) utilize the facility?

Grandchildren may use the center if they are legal dependents of their grandparents.

Is there a sibling discount?

Yes, siblings receive 10% off the lower tuition rate between the siblings.  The annual registration fee is also reduced to $50 for siblings.

If I am no longer employed by Norfolk Southern, what is the last day that my child can use the center?

If you are no longer employed at Norfolk Southern, your child’s last day is your last day of employment.