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From North: 77 North to Exit 10, Right West Trade Street, One mile right on North Church Street, Right 4th Street, Right parking garage From South: 77 South to Exit 10B, Left West Trade street, One mile right North Church Street, Right 4th Street, Right parking garage We are located in the same building as Morton Steak House
  • Charlotte Child Care Center Address: 227 West Trade Street, Charlotte, NC 28202
  • Phone: 704-333-3513
  • Hours of Operation: M-F: 7:00 a.m. to 6:00 p.m.
  • Ages Served: Infants, Toddlers, Preschool, Kindergarten Prep

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Frequently Asked Questions

Do you serve milk with every meal?
Yes, As part of our healthy meals program, children are served cow's milk daily. Water is served throughout the day. Rest assured you child will receive nutritious meals, snacks, and beverages to help them grow strong.
How can I get involved at the center?
We have a parent conference call every month where parents can ask questions, make suggestions, and learn about present and upcoming center events.

Each month the center as a whole or individual classrooms host events where parents can participate. 
How many holidays does your center observe?
Throughout the year, we observe nine different holidays. These holidays include Martin Luther King Day, Presiden's Day, Memorial Day, Labor Day, Columbus Day, Veteran's Day, Christmas Day, July 4th, and Thanksgiving Day. During these observations, the center will be closed.
What age children do you accept?
Our full-time program services children beginning with ages 6 weeks to 5 years. Our Back Up program services children 6 weeks to 5 years old.
What are ways you ensure the health and safety of my child?
We understand that the health and safety of your child is of the up-most importance. It's extremely important to us as well, which is why we have stringent guidelines in place to ensure all children are safe and healthy while in our care.

Secure Entrance-With a secured entrance, access to the center is restricted through codes, so you can rest assured that your child is safe.

Daily Cleaning Practices-Our center is cleaned daily by a professional janitorial service and all toys are properly sanitized in accordance with licensing regulations.
What is the experience and education level of your teachers?
Our teachers are nurturing and passionate child development professionals who love and understand children. We seek out teachers who are passionate about early childhood education and development and help them foster a rewarding career through continuing education. Bright Horizons offers an exclusive University to all teachers providing courses of learning on various topics from Child Development: Curriculum and Caring-Learning Environment to Enrichment: Movement Matters.
When can I visit the facility?
We welcome you to schedule a visit to explore all the center has to offer. Visits are normally conducted on Wednesdays at 10:00 a.m., 11:00 a.m., and at 1:00 p.m. in order to ensure someone is available to show you the facilities and to limit the amount of classroom interruptions for the children. As part of our safety procedures, all non-enrolled families must be escorted by a center staff when on the center premises. If none of these times work for you, please call or email the center to schedule an appointment that is more convenient. To schedule a visit contact us at 704-333-3513 or carillon@brighthorizons.com.
What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Do you have a playground?
Yes. Nestled in uptown Charlotte, we offer a unique playground experience for children of all ages to play, learn, and explore. Our playground contains climbing structures for twos and preschoolers, as well as push toys for toddlers and infants. Prop boxes for dramatic play, sensory tables, and sand tables are also available for all age groups so that teachers can extend their lessons to the great outdoors.

Located on the 10th level of the garage, and with a spectacular view, our playground offers a unique learning experience for children that include tall buildings, cranes doing construction, airplanes, helicopters, and more. Our teachers use these opportunities to educate children about the world around them.
Do you provide meals and snacks?
Hot healthy meals and nutritional snacks are provided daily free of charge. We have a full service kitchen and staff trained in children's nutrition, USDA guidelines, and proper portions for young children.

In addition, we promote family style dining during meal time as a way to further develop children's self-help skills in preparation for school and their next stages of development.

We also use "Backyard Produce" company for our fruits and vegetables.  This company delivers organic produce that is in season weekly.  
What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons.  You can select up to 3 locations to be registered at, including the center you are most interested in.  By registering, you are confirming your strong interest in all 3 centers.  We will add you to our wait list and you will be offered a space as soon as one becomes available.  While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in.  In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference.  Our goal is to accommodate families as soon as space allows.  During the entire process, we will keep in touch with you regarding your status.