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Top Questions

Who will the center serve?

The center has capacity for 172 children and will serve children ages 6 weeks through 5 years, including children with special needs. Bright Horizons believes in inclusive programs that meet the needs of a wide range of children and focus on each child's strengths. Teachers also receive additional training. Bright Horizons supports a team approach; the teacher, director, specialists, and parents work closely together to identify and meet every child’s needs through an individualized plan.

Only full-time schedules Monday – Friday will be available. 

When is tuition billed and collected?

Tuition will be billed and collected monthly.

Who receives priority access?

Associates who work in the Club Support building receive priority access to the center. This is a Sam’s Club HO benefit; therefore Sam’s Club does have first priority over Walmart HO. Those Walmart HO associates that are housed in the building will be given the opportunity to enroll their children into the center.

Can I pay to reserve a space at the center without attending?

Bright Horizons will hold space for up to two months as long as tuition is paid monthly during that period. After two months, you must enroll your child, or the space will be offered to another family on the wait pool.

Can my child stay enrolled if I change roles?

Sam’s Club HO associates with children that are actively enrolled and change to a Walmart HO role are still eligible to remain in the center. Those who move to a field position at either organization will be granted 30 days to find alternative care.

Will the center be NAEYC accredited?

Yes, after I year of operation, the center is eligible to begin the NAEYC accreditation process.

What if I am displaced and I have a child currently in care?

Associates that are displaced but are given the opportunity to continue to search for a new role can continue enrollment at the center. However, if a new home office role is not found, care will end on the last day of the associate’s designated time period.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search, a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Can you provide more background on Bright Horizons?

Bright Horizons core business is employer-sponsored care. They were founded more than 30 years ago and now partner with more than 1000 employers across the U.S., as well as in Europe, Canada and India. Their client list includes include more than three-fourths of the companies on Working Mother magazine’s “100 Best” list. In addition, their client list includes more than half of those named to FORTUNE magazine’s “100 Best Companies to Work For”. It should be noted that Bright Horizons has also been named to the FORTUNE list 18 times. Bright Horizons is an organization recognized for ethics, collaboration, community service, and excellence in the child care industry. They have extensive experience with opening new centers from the ground-up and creating wonderful places for childhood.

What are the qualities and qualifications of the teaching and care staff?

Bright Horizons works to recruit and hire the highest quality teachers. Bright Horizons’ staff is nurturers as well as educators who encourage learning through exploration and partnership with parents. They’re trained to deliver the highest standard of care.  All candidates undergo a thorough screening, including a Bright Horizons enhanced background check and state-required background checks. All teachers must meet state educational licensing and additional center requirements.

Additionally, Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

How did Sam’s Club select Bright Horizons?

Sam’s Club requested in depth proposals and evaluated a number of potential child care providers. Bright Horizons was selected based on the fact that they are a nationally recognized leader in supporting employers with onsite child development centers. 

How is tuition paid?

Tuition is paid online and is due on 25th day of the prior month.  Example: September monthly tuition will be due on Aug. 25.

What curriculum will be used at the center?

Bright Horizons’ successful core curriculum World at Their Fingertips, will be used at the center. To learn more about the Bright Horizons curriculum, please visit brighthorizons.com/early-education-preschool/proven-approach

What other fees are required?

In addition to the tuition, you will be required to pay the following:

  • Registration Fee: A non-refundable registration fee of $75 per child will be due at the time of registration. 
  • Enrollment Deposit:  An enrollment deposit equal to one month’s tuition will be due when the enrollment offer is accepted. The enrollment deposit will be applied to the first month of tuition. If a family chooses not to enroll their child after accepting the enrollment offer, the enrollment deposit will be forfeited.
  • Annual Re-Registration Fee: A $50 fee per child will be required each subsequent year to cover annual administrative and licensing fees.

What is the capacity and ratio per age group?

The capacity per age group and teacher-to-child ratios are summarized below:

 

Ratio

Group Size

# of Classes

Total Capacity

Infants

1:4

8

3

24

Toddlers

1:5

10

3

30

Twos

1:7

14

2

28

Preschool

1:11

22

3

66

K-Prep

1:12

24

1

24

Total

 

 

12

172

 

The ratios are designed to meet NAEYC guideline which supports one-on-one interactions between the teachers and children, an in-depth understanding by the teachers of the individual needs of each child, and the formulation of consistent care-giving routines based on the teachers’ knowledge of the individual children. These teacher-to-child ratios also support enhanced development, particularly language development.

**Due to COVID-19, the capacity, ratios and group sizes are subject to change based on the development and implementation of new state guidelines and enhanced center protocols.

Will I receive a tuition credit for time away on vacation?

No, the center will not offer vacation credits. 

Is there a sibling discount?

No, a sibling discount is not offered. 

How do I enroll my child?

If you are interested in enrolling your child, you will need to complete an enrollment interest form and submit a $75.00 registration fee per child. 

What is your current COVID-19 center policy?

The health and well-being of our families and staff are our highest priorities. In the interest of limiting the opportunity for transmission to our vulnerable community, we are taking the following precautionary measures:

Your household must remain out of the center if any member of your household has (or has been in close contact with anyone who has):

(a)  A suspected or confirmed case of COVID-19 (for example – close contact at school, work, religious service, social gathering); or

(b)  Traveled: internationally; or domestically, from any area which is the subject of travel restrictions under applicable state and local guidance.         

 

14 days after the last potential exposure, your household may return provided these three things have happened:

(a)   At least 10 days have passed since any household member first experienced symptoms; and

(b)   Symptoms have improved for any household member that experienced symptoms (for example, cough or shortness of breath has improved); and

(c)    The household has been fever-free for at least 72 hours without the use of fever-reducing medicines.

Please note, depending on the circumstances we may require you to obtain medical clearance before return to the center will be allowed.

Are you conducting health screening for those who are entering the center?

Yes, all employees, parents and children will have to pass a daily health screening. The health screening includes a temperature check and a series of COVID-19 related questions that pertain to the individual and their households.

What enhanced safety measures have you implemented?

Bright Horizons is trusted by parents around the country – including many doctors and nurses on the frontlines of COVID-19 -- to care for their children. We’ve partnered with pediatric infectious disease specialist Dr. Kristin Moffitt of Boston Children’s Hospital to implement enhanced safety protocols for all areas including daily health screening, distancing, cleaning, and disinfecting. Our goal is to ensure that all of our health and safety practices in every center are in line with recommendations provided by the CDC and requirements of state and local municipalities, and have the well-being of children, families, and staff at their core. For more detailed information, visit: https://www.brighthorizons.com/health-safety

Are all staff required to wear face coverings and gloves during the day?

All employees will be in face coverings while working. Those conducting health screenings will wear gloves while conducting the screenings. Those undertaking disinfection activities will be wearing gloves while disinfecting. Teachers will wear gloves for activities that they wore gloves for in the past; diaper changing and bathroom help, wiping noses, first aid and cleaning. They also wear gloves for preparing and serving food. They will not be required to wear gloves all day.

How does Bright Horizons ensure the cleanliness of centers?

At all of our centers, rigorous health and safety practices are a foundation of the way we care for children.

  • Both staff and children are frequently washing hands throughout the day, including when entering and leaving classrooms.
  • Food preparation surfaces, eating utensils, tables, highchairs, computer keyboards, mixed use surfaces, changing tables, and potties are all sanitized after each use by staff wearing gloves. Floors, diaper pails, countertops, sinks, fountains, door and cabinet handles, and plastic toys are all sanitized daily. Certain high-touch toys such as play-doh are not currently in use.
  • Sanitizing measures will also be applied to our playground equipment. Centers and are receiving special cleanings as needed.
  • Parents are not allowed to enter the classrooms at pick-up and drop-off. A teacher will meet parents at the door to bring the child into and out of the center. Designated staff wash or disinfect hands after escorting each child, before meeting next child.
  • Does Bright Horizons offer at home learning and educational activities for children?

    With many of our centers temporarily closed, we’ve created Bright Horizons® World at Home, a new way to keep children learning and to support families in these times. Designed by our education team to bring some of the very best learning from our centers right into your homes, World at Home features videos and activities for every age group in each of our curriculum areas, as well as short webinars on important topics for parents.

    What are the educational goals of Bright Horizons?

    During your search for the perfect child care partner, this is among the most important questions you can ask.  For over 30 years, we’ve been a company that is guided by our HEART Principles and an unerring belief in putting children first. 

    At Bright Horizons, we know that childhood is a treasured time. We believe it is our responsibility to provide environments and experiences that capture the joys of childhood, nurture each child’s individual growth and development, and pave the way for success in school and life. We promise to:

    • Nurture and care for the whole child
    • Craft and integrated curriculum based on expert research
    • Support and develop each teacher
    • Implement an emergent, inquiry-based approach to learning
    • Cultivate curiosity and creativity through projects, exploration, and play
    • Encourage children to be confident experimenters and problem solvers
    • Build an inclusive and respectful community
    • Create joyful places for childhood

    Can children with special needs enroll in a Bright Horizons center?

    Yes! Bright Horizons strives to and has successfully accommodated a wide range of special needs and individual differences in our group programs.  We believe in inclusive programs that attempt to meet the needs of a wide range of children and which focus on each child’s strengths. We support a collaborative team approach – the teacher, director, specialists, and parents. The team will work closely together to try to maximize each child’s opportunities for learning, growth, and development, and to attempt to eliminate any barriers or safety issues which a group program may present.

    Does Bright Horizons perform background checks on its employees?

    The safety of the children in our care is our highest concern.  Bright Horizons maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

    What is The World At Their Fingertips?

    Our research-based World at Their Fingertips® curriculum meets children where they are developmentally, with Signature Practices that build confidence and excitement about learning at every age and stage. In every classroom, our goal is to help children do more than learn; it’s to cultivate the joy of learning. And our emergent approach — teaching skills by leveraging a child’s own interests — enables teachers to tailor activities and projects for the specific talents and needs of each child in the class. Learn more about our specialized programs for babies, toddlers and preschool children, and how we prepare children for school and life beyond

    Are all staff trained in CPR and First Aid?

    All Bright Horizons center staff are trained in CPR and first aid.  Once an employee is hired, they are required to fulfill 16 hours of training through our new employee orientation. This training takes place over a two-day period, where the employee spends time observing each age group in the center. Teachers must successfully complete first aid and CPR training, in addition to local licensing and/or Department of Health requirements (e.g., food handler safety card.)

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