Find an Answer to Your Question

I've accepted a space for the infant program, paid the tuition, and completed all the enrollment forms, what's next?

Congratulations! Once we've received your enrollment, your family will be contacted by one of our Enrollment Coordinators to schedule for an intake. To provide the most information for your family regarding your child's Classroom and caregivers, we do not schedule this intake an earlier than 2 weeks prior to your family's first day. At this intake, you'll discuss your child's routine, likes and dislikes, your expectations as a parent, what to bring on your child's first day, and visit your child's Classroom.

If I choose part-time, can I choose which days I want?

The 3 day option must be Monday, Wednesday and Friday. The 2 day option must be Tuesday and Thursday. All part-time schedules must be matched with another family, and for this reason, we can not provide the option of choosing any other combination of days for part-time. If your family needs the full flexibility, the recommendation will be to choose the 5 day option, and your family will be able to bring your child(ren) on any day that you need care.

Who is the child care center operator?

The child care task force and the Employee Advisory Council selected Bright Horizons Family Solutions to operate our center. Based on their experience, quality programming and flexibility, they were the most qualified company among all of the candidates. For more information about Bright Horizons Family Solutions, see their web site at

Who is eligible to use the center?

All full time Cisco employees, as well as Contingent workers who live or work near the San Jose site will be eligible to use the regular child care program. Full time Cisco employees will be eligible to use summer/holiday program if openings are available. All full time Cisco employees, including those visiting from other locations, will be eligible to use the Back Up Program on a first-come, first-served basis.

What programs do you offer?

The following programs are offered

  • Full and part time child care for up to 450 children aged six weeks to six years.
  • BackUp Program that provides child care for 24 children whose regular arrangements break down. For more information, see the Backup Program page

  • School'sOUT! Program for about 63 school-aged children throughout the year on days elementary schools in the local areas may be closed for holidays, conferences and other reasons. Generally, we offer School'sOUT! program during holidays as well as spring, winter and summer breaks.

  • Family education programs for all Cisco families, regardless of whether they are users of the centers

What are the center's operating hours?

The core program is open from 9:00 am until 6:00 pm.

Do you offer an after-school program?

Yes. LifeConnections Children's Learning Center, Powered by Bright Horizons, offers school-age after-school programs. Please click here to learn more. 

How were the tuition levels set?

  • Cisco and Bright Horizons decided what kind of program would best meet employee needs (based on survey results) -- in particular a higher proportion of infant/toddler spaces were desired which is the most costly form of child care.

  • Cisco Senior Management determined that the center should be financially independent.

  • Bright Horizons developed an operating budget based on the following features and then proposed applicable tuition levels

    • Extended hours and part time schedule options.

    • A compensation and benefits package that is higher than what is typically found in the community to assist with recruitment and retention of faculty that meets Bright Horizons education and experience requirements.

    • Paid planning time to enable teachers to prepare curriculum and individualized plans for children.

    • Paid training opportunities for teachers to keep them up to date on state of the art methods used in classrooms and to encourage professional growth.

    • Smaller groups of children served in infant/toddler classrooms than is standard practice.

    • More intensive teacher/child ratios in twos, preschool, and school-age programs.

    • More comprehensive supply budget to ensure that children are exposed to a wide range of developmentally appropriate learning experiences.

  • Cisco and Bright Horizons checked reasonability of the tuition levels against other like programs. (Please see the chart that compares the tuition levels of various centers in the local area.

  • Cisco developed a scholarship program to help defray costs for lower income employee

How do I get more information about the Scholarship Program, and how do I apply?

Cisco offers a scholarship program for full time regular Cisco employees who enroll their child(ren) in full time care. Please click here for more informaiton.

If I choose a 6 hour schedule, what are the hours?

When a family enrolls into our program, you will be asked for the schedule you'd like for your family. If you choose a 6 hour schedule, you can request for any 6 hour slot. For example, if you choose 9:00am - 3pm then 9:00am will be earliest you can bring your child, and 3:00pm will be the latest you can pick up your child. If at any time you want change the contract scheduled hours, you can request for a change and these will be your new scheduled hours until you request for another change, if any.

How can I obtain information about tuition?

Tuition varies by program, schedule and by individual classroom.

Please click here to request tuition rates.


What is the process for withdrawing from the center?

As stated in the Family Enrollment Agreement that every family signs as part of the enrollment package, there is a 30 day written notice required for withdrawing from the center. You may either send an email to or give a written notice to either front lobby. As soon as the written notice is received, you'll recieve an email confirmation of your withdrawal, and when the payroll deduction will be stopped.

Does Bright Horizons perform background checks on its employees?

The safety of the children in our care is our highest concern.  Bright Horizons maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

Are all staff trained in CPR and First Aid?

All Bright Horizons center staff are trained in CPR and first aid.  Once an employee is hired, they are required to fulfill 16 hours of training through our new employee orientation. This training takes place over a two-day period, where the employee spends time observing each age group in the center. Teachers must successfully complete first aid and CPR training, in addition to local licensing and/or Department of Health requirements (e.g., food handler safety card.)

What if I’d like to enroll but the center doesn’t have space available?

Finding the right daycare and early education solution can be a lengthy process. Our best recommendation is to start early! Even if your preferred Bright Horizons center doesn’t currently have space available, we still recommend registration for your first choice center.  At Bright Horizons, you can register at up to three locations. Once registered, we will add you to our wait list and you will be offered a space as soon as one is available. For many families on a wait list, Bright Horizons offers the ability to enroll at a nearby center on a temporary basis, or until your first choice center becomes available. If you’d like further advice on how to find the best preschool for your family, take a listen to our webinar on finding a quality preschool program.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

I'm interested in applying for a job at this center. Is there someone I can contact?

Absolutely!  Named one of Fortune Magazine’s 100 Best Companies to Work For  20 times, we are proud of the environment we create for our educators.  We are always looking for great teachers, and offer competitive benefits and innovative programs. like our Horizons Teacher Degree program.  For job listings and to complete the application process, please visit the Bright Horizons jobs and careers page at . 

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What is The World At Their Fingertips?

Our research-based World at Their Fingertips® curriculum meets children where they are developmentally, with Signature Practices that build confidence and excitement about learning at every age and stage. In every classroom, our goal is to help children do more than learn; it’s to cultivate the joy of learning. And our emergent approach — teaching skills by leveraging a child’s own interests — enables teachers to tailor activities and projects for the specific talents and needs of each child in the class. Learn more about our specialized programs for babies, toddlers and preschool children, and how we prepare children for school and life beyond