Find an Answer to Your Question

Are online tuition payments accepted?

Can I register for a space if I am expecting?

Yes, please complete a Pre-Enrollment/ Registration form if you are expecting prior to PEPstart’s opening date. 

Can we use Bright Horizons Back-Up Care at PEPstart?

PEPstart will be an option for families registered for Bright Horizons Back-Up Care services. Integrated back-up care will be incorporated into the center’s core program on a space available basis. Also, children must be in one of the appropriate age groups.  To learn more about back up care options please visit www.careadvantage.com/pepsico .

Can you provide more background on Bright Horizons?

Bright Horizons was founded more than 30 years ago and partners with more than 850 employers across the U.S., as well as in Europe, Canada and India. Their client list includes half of those named to FORTUNE magazine’s “100 Best Companies” and more than three-fourths of the companies on Working Mother magazine’s “100 Best” list. Bright Horizons operates centers in communities, as well as onsite at major employers.

How are dietary restrictions managed?

How did PepsiCo select Bright Horizons?

PepsiCo requested in depth proposals and evaluated a number of potential child care providers. Bright Horizons was selected based on the fact that they are a nationally recognized leader in assisting employers with onsite child development centers.  In addition, PepsiCo already partners with Bright Horizons to provide employees with a number of other family support programs, including the back-up care program.  Please visit www.careadvantage.com/pepsico to learn more about these programs. 

How do I enroll my child?

If you are interested in enrolling your child, you will need to complete a pre-enrollment registration form. Forms are available online (www.brighthorizons.com/PEPstart). Submit your form along with a non-refundable $150 dollar registration fee per child to Bright Horizons at the address on the form.  You can contact center director Deanna to learn more about space availability. 

How long can my family stay on the waitlist?

Your family’s status on the waitlist will remain intact until space becomes available and is offered to your family. Families may decline an offer and maintain their current position on the waitlist twice. After the second decline their name is removed from the future list. Families may register again at any time. 

How soon can I enroll my child if on the waitlist?

The length of time will vary depending on the size of the waitlist and the ages of the children.  We will send periodic communications to keep you informed of your status on the waitlist. We will do everything we can to ensure you are offered a space as soon as it becomes available.  

How are enrollment spaces managed?

Is food included in the tuition?

Two nutritious snacks per day are included in the tuition. 

Is part-time child care available at PEPstart?

Yes, two- and three-day, full day per week programs are available. However, enrollment priority will be given to five day, full-time programs. 

Is there a sibling discount?

Yes, PEPstart offers a sibling discount.  Contact us for more details.  

What ages will PEPstart serve?

PEPstart has capacity for 74 children and will serve children ages 6 weeks through 5 years. 

What is the capacity and ratio per age group?

The capacity per age group and teacher-to-child ratios are summarized below:

What other fees are required?

What resources does Bright Horizons offer to families?

Where is PEPstart located exactly?

What will the holiday hours be in 2022?

Who is eligible to enroll in PEPstart?

Who should I contact if I have questions?

Will I receive a tuition credit for time away on vacation?

No, PEPstart will not offer vacation credits. 

Are you allowing prospective parents to visit centers?

Yes! Prospective parents can schedule a center visit by completing our Tuitions and Openings form from our center website. 

How is Bright Horizons ensuring the health and safety of families and staff at our centers?

At all of our centers, rigorous health and safety practices are a foundation of the way we care for children. These include:

• An illness and daily health check policy that strives to mitigate the spread of illnesses
• Frequent cleaning and disinfecting of high-touch surfaces and toys; frequent laundering of soft items 
• Regular maintenance of the center, equipment, and supplies, updating and replacing items as needed 
• Secure entrances to all centers 
• Strict handwashing and sanitary policies to prevent the spread of illnesses 
• Curriculum that emphasizes healthy practices for children 

Strict safety and security procedures are designed to keep our families and staff protected. 

What are the educational goals of Bright Horizons?

During your search for the perfect child care partner, this is among the most important questions you can ask.  For over 30 years, we’ve been a company that is guided by our HEART Principles and an unerring belief in putting children first. 

At Bright Horizons, we know that childhood is a treasured time. We believe it is our responsibility to provide environments and experiences that capture the joys of childhood, nurture each child’s individual growth and development, and pave the way for success in school and life. We promise to:

• Nurture and care for the whole child
• Craft and integrated curriculum based on expert research
• Support and develop each teacher
• Implement an emergent, inquiry-based approach to learning
• Cultivate curiosity and creativity through projects, exploration, and play
• Encourage children to be confident experimenters and problem solvers
• Build an inclusive and respectful community
• Create joyful places for childhood

Can children with special needs enroll in a Bright Horizons center?

Yes! Bright Horizons strives to and has successfully accommodated a wide range of special needs and individual differences in our group programs.  We believe in inclusive programs that attempt to meet the needs of a wide range of children and which focus on each child’s strengths. We support a collaborative team approach – the teacher, director, specialists, and parents. The team will work closely together to try to maximize each child’s opportunities for learning, growth, and development, and to attempt to eliminate any barriers or safety issues which a group program may present.

Does Bright Horizons perform background checks on its employees?

The safety of the children in our care is our highest concern.  Bright Horizons maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

What is The World At Their Fingertips?

Our research-based World at Their Fingertips® curriculum meets children where they are developmentally, with Signature Practices that build confidence and excitement about learning at every age and stage. In every classroom, our goal is to help children do more than learn; it’s to cultivate the joy of learning. And our emergent approach — teaching skills by leveraging a child’s own interests — enables teachers to tailor activities and projects for the specific talents and needs of each child in the class. Learn more about our specialized programs for babies, toddlers and preschool children, and how we prepare children for school and life beyond. 

Are all staff trained in CPR and First Aid?

All Bright Horizons center staff are trained in CPR and first aid.  Once an employee is hired, they are required to fulfill 16 hours of training through our new employee orientation. This training takes place over a two-day period, where the employee spends time observing each age group in the center. Teachers must successfully complete first aid and CPR training, in addition to local licensing and/or Department of Health requirements (e.g., food handler safety card.)

I'm interested in applying for a job at this center. Is there someone I can contact?

Absolutely! Named one of Fortune Magazine’s 100 Best Companies to Work For 20 times, we are proud of the environment we create for our educators. We are always looking for great teachers, and offer competitive benefits and innovative programs. like our Horizons Teacher Degree program. For job listings and to complete the application process, please visit the Bright Horizons jobs and careers page at https://careers.brighthorizons.com. 

Where can I learn more about other Bright Horizons locations?

We have many centers across the US, and each center reflects the unique personality of its leadership and community. To find the best fit for you and your family find a child care center near you.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates, and invitations to the many events we are planning, to contact us.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What if I’d like to enroll but the center doesn’t have space available?

Finding the right daycare and early education solution can be a lengthy process. Our best recommendation is to start early! Even if your preferred Bright Horizons center doesn’t currently have space available, we still recommend registration for your first choice center.  At Bright Horizons, you can register at up to three locations. Once registered, we will add you to our wait list and you will be offered a space as soon as one is available. For many families on a wait list, Bright Horizons offers the ability to enroll at a nearby center on a temporary basis, or until your first choice center becomes available. If you’d like further advice on how to find the best preschool for your family, take a listen to our webinar on finding a quality preschool program.