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Top Questions

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

How were the tuition levels set?



  • Cisco and Bright Horizons decided what kind of program would best meet employee needs (based on survey results) -- in particular a higher proportion of infant/toddler spaces were desired which is the most costly form of child care.

  • Cisco Senior Management determined that the center should be financially independent.

  • Bright Horizons developed an operating budget based on the following features and then proposed applicable tuition levels


    • Extended hours and part time schedule options.

    • A compensation and benefits package that is higher than what is typically found in the community to assist with recruitment and retention of faculty that meets Bright Horizons education and experience requirements.

    • Paid planning time to enable teachers to prepare curriculum and individualized plans for children.

    • Paid training opportunities for teachers to keep them up to date on state of the art methods used in classrooms and to encourage professional growth.

    • Smaller groups of children served in infant/toddler classrooms than is standard practice.

    • More intensive teacher/child ratios in twos, preschool, and school-age programs.

    • More comprehensive supply budget to ensure that children are exposed to a wide range of developmentally appropriate learning experiences.

  • Cisco and Bright Horizons checked reasonability of the tuition levels against other like programs. (Please see the chart that compares the tuition levels of various centers in the local area.

  • Cisco developed a scholarship program to help defray costs for lower income employee

How do I get more information about the Scholarship Program, and how do I apply?

Please refer to documents section

If I choose a 6 hour schedule, what are the hours?

When a family enrolls into our program, you will be asked for the schedule you'd like for your family. If you choose a 6 hour schedule, you can request for any 6 hour slot. For example, if you choose 9:00am - 3pm then 9:00am will be earliest you can bring your child, and 3:00pm will be the latest you can pick up your child. If at any time you want change the contract scheduled hours, you can request for a change and these will be your new scheduled hours until you request for another change, if any.

What is the process for withdrawing from the center?

As stated in the Family Enrollment Agreement that every family signs as part of the enrollment package, there is a 30 day written notice required for withdrawing from the center. You may either send an email to enrollment@external.cisco.com or give a written notice to either front lobby. As soon as the written notice is received, you'll recieve an email confirmation of your withdrawal, and when the payroll deduction will be stopped.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

I've accepted a space for the infant program, paid the tuition, and completed all the enrollment forms, what's next?

Congratulations! Once we've received your enrollment, your family will be contacted by one of our Enrollment Coordinators to schedule for an intake. To provide the most information for your family regarding your child's Classroom and caregivers, we do not schedule this intake an earlier than 2 weeks prior to your family's first day. At this intake, you'll discuss your child's routine, likes and dislikes, your expectations as a parent, what to bring on your child's first day, and visit your child's Classroom.

If I choose part-time, can I choose which days I want?

The 3 day option must be Monday, Wednesday and Friday. The 2 day option must be Tuesday and Thursday. All part-time schedules must be matched with another family, and for this reason, we can not provide the option of choosing any other combination of days for part-time. If your family needs the full flexibility, the recommendation will be to choose the 5 day option, and your family will be able to bring your child(ren) on any day that you need care.

Who is the child care center operator?

The child care task force and the Employee Advisory Council selected Bright Horizons Family Solutions to operate our center. Based on their experience, quality programming and flexibility, they were the most qualified company among all of the candidates. For more information about Bright Horizons Family Solutions, see their web site at www.brighthorizons.com.

Who is eligible to use the center?

All full time Cisco employees, as well as Contingent workers who live or work near the San Jose site will be eligible to use the regular child care program. Full time Cisco employees will be eligible to use summer/holiday program if openings are available. All full time Cisco employees, including those visiting from other locations, will be eligible to use the Back Up Program on a first-come, first-served basis.

What programs do you offer?

The following programs are offered

  • Full and part time child care for up to 450 children aged six weeks to six years.
  • BackUp Program that provides child care for 24 children whose regular arrangements break down. For more information, see the Backup Program page

  • School'sOUT! Program for about 63 school-aged children throughout the year on days elementary schools in the local areas may be closed for holidays, conferences and other reasons. Generally, we offer School'sOUT! program during holidays as well as spring, winter and summer breaks.

  • Family education programs for all Cisco families, regardless of whether they are users of the centers

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

What are the center's operating hours?

The core program is open from 7am until 6:30pm. The Back Up Program is open from 7am until 8:30pm.

Do you offer an after-school program?

Yes. LifeConnections Children's Learning Center, Powered by Bright Horizons, offers school-age after-school programs. Please click here to learn more. 

How can I obtain information about tuition?

Tuition varies by program, schedule and by individual classroom.

Full Time Regular Cisco Employees please click here

Cisco Contractors/Vendors please click here.
 

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search, a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy. You are encouraged to visit your child anytime.

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

Where can I learn more about other Bright Horizons locations?

To learn about our other locations, please find a child care center near you.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons. You can select up to three locations to be registered at, including the center you are most interested in. By registering, you are confirming your strong interest in all three centers. We will add you to our wait list and you will be offered a space as soon as one becomes available. While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in. In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference. Our goal is to accommodate families as soon as space allows. During the entire process, we will keep in touch with you regarding your status.

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