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Top Questions

What days is the Center closed?

The center is closed for the following 8 holidays: New Years Day; ; President's Day; Memorial Day; Fourth of July;  Labor Day; Columbus Day; Thanksgiving Day; Christmas Day.

What school-age care do you provide?

We have designated school -days- out and summer camp for children 6 -12 years. Please contact Pam at 847-286-8687 or sears@brighthorizons.com for more information on our Camp Explorations programs.

Are all staff trained in CPR and First Aid?

Bright Horizons staff are trained in First Aid and CPR, even if not required by the state licensing agency/regulations. You can feel confident that your child is safe and receiving the best care possible at our center.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

What is The World At Their Fingertips?

Bright Horizons implements The World at Their Fingertips, our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World, Caring Matters and Well Aware that cross all age groups. For more on information on our curriculum, click here.

I'm interested in applying for a job at this center. Is there someone I can contact?

Thank you for your interest in joining our team! For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

Who is eligible to use the center?

This enriched program and facility is open to all families in the community and conveniently located on the secure Sears Holdings campus. Schedule your visit today!

Who do I go to with a concern or question?

We want you to know that we take all of your questions and concerns seriously. Your initial contact will depend on the situation. You may refer your issue to either your child' classroom teacher or any member of our management team: Director, Assistant Director, or Education Coordinators. If we are unable to answer your question immediately, please be assured we will investigate and get back to you in a timely manner.

Is Bright Horizons at Hoffman Estates a secure facility?

Absolutely! When your child is enrolled, we will provide you with a door access badge or if you are a Sears employee we will activate your Sears badge to work at our center. Visitors and parents are welcome to visit and will be greeted by the front office and granted access.

Children are not released to anyone other than a parent without written consent and will also be required to present picture identification upon entering the center.

In addition our facility, grounds and playgrounds are all fenced with gates.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

Please contact us at (847)286-8687 to receive center information, updates and invitations to events including Open House, Science Fair, Ready for School Night, educational Lunch & Learn classes for parents, and family partnership events. Much of this information will also be posted on our center website page. 

How can I obtain information about tuition?

Please call us at (847)286-8687 to schedule a center visit to see all that our programs have to offer! You will find we provide nutritious meals, outstanding curriculum and enrichments at no additional cost. Tuition varies by center, age group and the number of days your child is enrolled each week..

Is there a playground on-site?

We have two beautiful park- like playgrounds on our site: one for Toddlers & Twos and another for Preschool through School- Age children to use. We also have a separate space designed specifically for Infants. Each of these areas is equipped with age- and developmentally appropriate materials and equipment to explore and help children develop balance, coordination and muscle endurance while having fun! In these areas children can run, climb, ride trikes, swing, play cooperative games and explore nature as an extension of our program. Our playgrounds are used year-round with sledding in the winter, water play in the summer and family- partnership events twice a year. as part of our commitment to a Partnership for a Healthier America children in our programs are provided opportunities for structured and unstructured physical activity twice daily.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

Where can I learn more about other Bright Horizons locations?

To find other locations, please visit www.brighthorizons.com/locator.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons.  You can select up to 3 locations to be registered at, including the center you are most interested in.  By registering, you are confirming your strong interest in all 3 centers.  We will add you to our wait list and you will be offered a space as soon as one becomes available.  While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in.  In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference.  Our goal is to accommodate families as soon as space allows.  During the entire process, we will keep in touch with you regarding your status.

What special enrichment progams are offered?

We are proud to provide the convenience and benefit of language enrichments at no additional cost to you! Weekly classes in Mandarin are included for children in Preschool and Kindergarten Prep. and classes in Spanish begin in our Twos program. These lessons are held right in your child's classroom by a teacher fluent in the language. In addition, children ages Two and up have weekly Movement Matters classes with our instructor in our Movement Matters Zone! 
We also offer the option of participating in the GymStars Aerial Gymnastics program on site for children ages 2 and up at an additional fee. 
The services of Mobile Therapy Centers (MTC) are also available on-site. MTC provides speech/language, developmental, occupational and behavioral screenings and therapy.

What food is served?

As part of our commitment to a Partnership for a Healthier America, Bright Horizons at Hoffman Estates serves nutritious well- balanced meals including breakfast, lunch and afternoon snack. We serve organic milk and provide vegetarian options. We serve nothing from a can- all of our food is fresh! Our menus are updated quarterly to offer seasonal selections and produce. Please contact the center for more information and to receive a menu via e-mail.

What are the hours of operation?

The center is licensed by DCFS to be in operation from 6:30 AM to 6:30 PM Monday - Friday.

What happens if I pick up my child after the center closes at 6:30 PM?

The center closes as 6:30 pm. It is stressful for a child to be at the Center after closing. We encourage parents to pick up at their scheduled time of departure. A late pick-up fee is charged for children who remain at the center past 6:30. The first five minutes we charge $15, then an additional $5 every five minutes after.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search, a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy. You are encouraged to visit your child anytime.

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

Where can I learn more about other Bright Horizons locations?

To learn about our other locations, please find a child care center near you.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons. You can select up to three locations to be registered at, including the center you are most interested in. By registering, you are confirming your strong interest in all three centers. We will add you to our wait list and you will be offered a space as soon as one becomes available. While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in. In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference. Our goal is to accommodate families as soon as space allows. During the entire process, we will keep in touch with you regarding your status.

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