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Top Questions

What days is the Center closed?

The center is closed for the following 8 holidays: New Years Day; ; President's Day; Memorial Day; Fourth of July;  Labor Day; Columbus Day; Thanksgiving Day; Christmas Day.

What school-age care do you provide?

We have designated school -days- out and summer camp for children 6 -12 years. Please contact us for more information on our Camp Explorations programs.

Are all staff trained in CPR and First Aid?

Bright Horizons staff are trained in First Aid and CPR, even if not required by the state licensing agency/regulations. You can feel confident that your child is safe and receiving the best care possible at our center.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

I'm interested in applying for a job at this center. Is there someone I can contact?

Thank you for your interest in joining our team! For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

What is The World At Their Fingertips?

Bright Horizons implements The World at Their Fingertips, our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World, Caring Matters and Well Aware that cross all age groups. For more on information on our curriculum, click here.

Who is eligible to use the center?

Bright Horizons at Hoffman Estates is open to all families in the community for full-time and part-time enrollment.  We also offer drop-in days on a space available basis (pre-registration is required).

What happens if I pick up my child after the center closes at 6:30 PM?

The center closes as 6:30 pm. It is stressful for a child to be at the Center after closing. We encourage parents to pick up at their scheduled time of departure. A late pick-up fee is charged for children who remain at the center past 6:30. The first five minutes we charge $15, then an additional $5 every five minutes after.

What food is served?

As part of our commitment to a Partnership for a Healthier America, Bright Horizons at Hoffman Estates serves nutritious well- balanced meals including breakfast, lunch and afternoon snack. We serve organic milk and provide vegetarian options. We serve nothing from a can- all of our food is fresh! Our menus are updated quarterly to offer seasonal selections and produce. Please contact the center for more information and to receive a menu via e-mail.

Is Bright Horizons at Hoffman Estates a secure facility?

Absolutely! When your child is enrolled, we will provide you with a door access badge or if you are a Sears employee we will activate your Sears badge to work at our center. Visitors and parents are welcome to visit and will be greeted by the front office and granted access.

Children are not released to anyone other than a parent without written consent and will also be required to present picture identification upon entering the center.

In addition our facility, grounds and playgrounds are all fenced with gates.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

Please contact us at (847)286-8687 to receive center information, updates and invitations to events including Open House, Science Fair, Ready for School Night, educational Lunch & Learn classes for parents, and family partnership events. Much of this information will also be posted on our center website page. 

What are the hours of operation?

The center is licensed by DCFS to be in operation from 6:30 AM to 6:30 PM Monday - Friday.

Is there a playground on-site?

We have two beautiful park- like playgrounds on our site: one for Toddlers & Twos and another for Preschool through School- Age children to use. We also have a separate space designed specifically for Infants. Each of these areas is equipped with age- and developmentally appropriate materials and equipment to explore and help children develop balance, coordination and muscle endurance while having fun! In these areas children can run, climb, ride trikes, swing, play cooperative games and explore nature as an extension of our program. Our playgrounds are used year-round with sledding in the winter, water play in the summer and family- partnership events twice a year. as part of our commitment to a Partnership for a Healthier America children in our programs are provided opportunities for structured and unstructured physical activity twice daily.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons.  You can select up to 3 locations to be registered at, including the center you are most interested in.  By registering, you are confirming your strong interest in all 3 centers.  We will add you to our wait list and you will be offered a space as soon as one becomes available.  While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in.  In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference.  Our goal is to accommodate families as soon as space allows.  During the entire process, we will keep in touch with you regarding your status.

Where can I learn more about other Bright Horizons locations?

To find other locations, please visit www.brighthorizons.com/locator.

What special enrichment progams are offered?

We are proud to provide the convenience and benefit of language enrichments at no additional cost to you! Weekly Spanish classes begin in our Twos program. These lessons are held right in your child's classroom by a teacher fluent in the language. In addition, children ages Two and up have weekly Movement Matters classes with our instructor in our Movement Matters Zone!  We also offer the option of participating in the GymStars Aerial Gymnastics program on site for children ages 2 and up at an additional fee. The services of Mobile Therapy Centers (MTC) are also available on-site. MTC provides speech/language, developmental, occupational and behavioral screenings and therapy.

How much is tuition at Bright Horizons at Hoffman Estates?

Tuition rates are established in alignment with comparable, high-quality child care centers in the surrounding area.  When establishing these rates, Bright Horizons at Hoffman Estates works hard to balance tuition rates with the need to deliver the highest quality care possible.  Our tuition rates take into account the following factors:

·Lower classroom ratios and smaller group sizes

·Professional training, management, and support for teachers

·Ample equipment and resources for children and families

·Any special programs at the center that are included in tuition such as meals, yoga or music

Actual monthly tuition will vary by family depending on the number of days per week the child(ren) will be in the center, the program in which they’ll be enrolled – Infant, Toddlers, Preschool , selected enrichments, etc. To find out more information about the specific tuition rate that will meet your family’s needs and schedule, please contact the center directly at (847) 286-8687.

Can you please give me directions to the center?

Bright Horizons at Hoffman Estates, 5334 Sears Parkway, is located in the Prairie Stone Business Park in a free standing building and sits directly across from the Sears Headquarters.

From the West: Take I-90 East (the Jane Addams Memorial Tollway) to the New Sutton Rd. (Route 59) exit. Turn left onto New Sutton Rd. and go north to the next traffic light. At the light, make a left turn into Hoffman Boulevard. Take the 1st right onto Pratum Ave. Turn right onto Sears Parkway. Bright Horizons at Hoffman Estates is on the left.

From the East: Take I-90 West (the Jane Addams Memorial Tollway) to the New Sutton Rd. (Route 59) exit and go straight. Turn right onto IL-59/N Sutton Rd. Continue to follow IL-59. Turn Left onto Higgins Rd/IL-72. Turn Left onto Trillium Blvd. Take the 1st Right onto Sears Pkwy. Bright Horizons at Hoffman Estates is on the left.

What ages does Bright Horizons at Hoffman Estates serve?

Bright Horizons at Hoffman Estates offers programs for infants starting at 6 weeks old through children age 5 in our preschool and kindergarten prep programs.  We also offer school days off and camps for school age children ages 6 - 12 years.

Where is your center located?

Bright Horizons at Hoffman Estates is located in the Prairie Stone Business Park just off of Higgins Road in Hoffman Estates.  We share the business park with many companies including Sears, Quest International, GE Distribution Finance, The Northern Illinois University Continuing Education Center, Serta, Renishaw, Leopardo Construction, Bosch Rexroth, WT Engineering, Mary Kay, and Honda American Motors.

What is your policy regarding pictures/videos of my child(ren)?

The decision to allow for a child’s picture to be taken at a Bright Horizons facility is at the discretion of the family. Some families allow pictures to be used strictly within the classroom (i.e. to label cubbies), some allow pictures to be used both internally and externally (i.e. for our center-wide website), and still others do not allow pictures of their children to be taken at any time - no exceptions. In any case, we will respect your rights and your decision. To learn more about our policy, please see our Bright Horizons Photography & Walking Permission Slip.

Can children with special needs enroll in a Bright Horizons center?

Yes! Bright Horizons strives to and has successfully accommodated a wide range of special needs and individual differences in our group programs.  We believe in inclusive programs that attempt to meet the needs of a wide range of children and which focus on each child’s strengths. We support a collaborative team approach – the teacher, director, specialists, and parents. The team will work closely together to try to maximize each child’s opportunities for learning, growth, and development, and to attempt to eliminate any barriers or safety issues which a group program may present.

What are the educational goals of Bright Horizons?

During your search for the perfect child care partner, this is among the most important questions you can ask.  For over 30 years, we’ve been a company that is guided by our HEART Principles and an unerring belief in putting children first. 

At Bright Horizons, we know that childhood is a treasured time. We believe it is our responsibility to provide environments and experiences that capture the joys of childhood, nurture each child’s individual growth and development, and pave the way for success in school and life. We promise to:

  • Nurture and care for the whole child
  • Craft and integrated curriculum based on expert research
  • Support and develop each teacher
  • Implement an emergent, inquiry-based approach to learning
  • Cultivate curiosity and creativity through projects, exploration, and play
  • Encourage children to be confident experimenters and problem solvers
  • Build an inclusive and respectful community
  • Create joyful places for childhood

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search, a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Does Bright Horizons perform background checks on its employees?

The safety of the children in our care is our highest concern.  Bright Horizons maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

Can I visit my child at the center anytime I’d like to?

Yes, you are welcome to visit your child at the center whenever you’d like!  Whether your child is an infant new to group care or a thriving preschooler, anxious to show off their latest project, Bright Horizons has an open door policy for parents. We encourage you to stop by and get involved in your child’s day.

What is The World At Their Fingertips?

Our research-based World at Their Fingertips® curriculum meets children where they are developmentally, with Signature Practices that build confidence and excitement about learning at every age and stage. In every classroom, our goal is to help children do more than learn; it’s to cultivate the joy of learning. And our emergent approach — teaching skills by leveraging a child’s own interests — enables teachers to tailor activities and projects for the specific talents and needs of each child in the class. Learn more about our specialized programs for babies, toddlers and preschool children, and how we prepare children for school and life beyond

Are all staff trained in CPR and First Aid?

All Bright Horizons center staff are trained in CPR and first aid.  Once an employee is hired, they are required to fulfill 16 hours of training through our new employee orientation. This training takes place over a two-day period, where the employee spends time observing each age group in the center. Teachers must successfully complete first aid and CPR training, in addition to local licensing and/or Department of Health requirements (e.g., food handler safety card.)

I'm interested in applying for a job at this center. Is there someone I can contact?

Absolutely!  Named one of Fortune Magazine’s “100 Best Companies to Work For”  18 times, we are proud of the environment we create for our educators.  We are always looking for great teachers, and offer competitive benefits  and innovative programs. like our Horizons Teacher Degree program.  For job listings and to complete the application process, please visit the Bright Horizons jobs and careers page at www.brighthorizons.com/careers . 

Where can I learn more about other Bright Horizons locations?

We have many centers across the US, and each center reflects the unique personality of its leadership and community.  To find the best fit for you and your family find a child care center near you.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

Read more information about this relationship.

What if I’d like to enroll but the center doesn’t have space available?

Finding the right daycare and early education solution can be a lengthy process. Our best recommendation is to start early!   Even if your preferred Bright Horizons center doesn’t currently have space available, we still recommend registration for your first choice center.  At Bright Horizons, you can register at up to three locations. Once registered, we will add you to our wait list and you will be offered a space as soon as one is available. For many families on a wait list, Bright Horizons offers the ability to enroll a nearby center on a temporary basis, or until your first choice center becomes available.  If you’d like further advice on how to find the best preschool for your family, take a listen to our webinar on finding a quality preschool program.

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