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Top Questions

Who is eligible to enroll in the center?

Discovery, Inc. employees are eligible for enrollment. Employee eligibility includes full-time, part-time, foster parents, grandparents, and domestic partners. At this time enrollment is not open to contractors or the community.

What ages will the center serve?

The center has capacity for 60 children and will serve children ages 6 weeks through 5 years.

What is the process to withdraw a child from the center?

Families will be required to provide notice of intent to withdraw 30 days in advance of the last day of attendance.

If I am no longer employed by Discovery, Inc., what is the last day that my child can use the center?

Families will be required to provide notice of intent to withdraw 30-days in advance of their child(ren)'s last day of attendance. 

If you are laid off or terminated in good standing, your child may continue to use the center for a period of up to 60 days after the last day of employment. 

Can you provide more background on Bright Horizons?

Bright Horizons core business is employer-sponsored care. They were founded more than 30 years ago and now partner with more than 1000 employers across the U.S., as well as in Europe, Canada and India. Their client list includes more than three-fourths of the companies on Working Mother magazine’s “100 Best” list. In addition, their client list includes more than half of those named to FORTUNE magazine’s “100 Best Companies to Work For.” It should be noted that Bright Horizons has also been named to the FORTUNE list 19 times. Bright Horizons is an organization recognized for ethics, collaboration, community service and excellence in the child care industry. They have extensive experience with opening new centers from the ground up and creating wonderful places for childhood.

What are the qualities and qualifications of the teaching and care staff?

Bright Horizons works to recruit and hire the highest quality teachers. Bright Horizons’ staff are nurturers as well as educators who encourage learning through exploration and partnership with parents. They’re trained to deliver the highest standard of care. All candidates undergo a thorough screening, including a Bright Horizons enhanced background check and state-required background checks. All teachers must meet state educational licensing and additional center requirements.

What resources does Bright Horizons offer to families?

Bright Horizons offers many resources to support families’ efforts to nurture children’s development, be actively involved in their education and balance work/life demands. See https://www.brighthorizons.com/family-resources for more details on these tools.

Is there a sibling discount?

No sibling discount is offered at this time.

What other fees are required?

In addition to the tuition, you will be required to pay the following:

  • Registration Fee: A one-time, non-refundable registration fee of $100 per child is due upon submission of the pre- enrollment interest form. After the pre-enrollment period ends, families will be contacted by a Bright Horizons representative to discuss pre-enrollment or waitlist status.
  • Enrollment Deposit: An enrollment deposit equal to one month’s tuition will be due when the enrollment offer is accepted and the official enrollment forms are submitted. The enrollment deposit will be applied to the first month of tuition. If a family chooses not to enroll their child after accepting the enrollment offer, the enrollment deposit will be forfeited.  

Will I receive a tuition credit for time away on vacation?

The center will not offer vacation credits.

Can I pay to reserve a space at the center without attending?

Bright Horizons will hold a space for up to one month. After one month, you must enroll your child, or the space will be offered to another family on the waitlist.

What are Bright Horizons’ safety and security policies?

As guardians of your children, there is nothing more important to Bright Horizons than their safety and protection while they are at the center. Bright Horizons has a series of security protocols and procedures to help guard against any threat to the safety of children and staff and performs safety drills on a regular basis. They do everything they can to make centers safe and secure, and to ensure that their teachers and staff are well-trained to protect children in the case of emergency.

Access to the center:

  • The center entrance will require key-pad access at all times. Employees and guardians will receive restricted access badge for entry into the child care center. Families are not allowed to share access badges, even with people who are pre-authorized to pick up their children.
  • Center policies prohibit families and staff from holding the door open for others they do not know.
  • Parents/guardians are responsible for physically checking their child into and out of the center each day. This ensures that each child is safe and supervised at all times and encourages daily communication between families and staff.
  • A written notice is required before releasing a child to someone other than those authorized at enrollment.

Safety Drills and Training:

  • The center will conduct monthly evacuation drills, regular lockdown drills, and “shelter in place” exercises.
  • Emergency supplies are purchased and stored in an area accessible to staff with the ability to relocate if needed.
  • All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best possible care.
  • All Bright Horizons teachers are trained and well-prepared in the event of an emergency. In addition to safety drills, Bright Horizons regularly reviews their safety policies and procedures.

Emergency Communication:

  • In the event of a center emergency, severe weather closure/delayed opening, or an emergency in the community near the center, you will receive updates through the My Bright Day® app.
  • As new information is available, the center administration team will continue to provide updates through the notification system.
  • In certain instances where the center administration team is unable to provide ongoing updates, families will be asked to call the Emergency Hotline number (1-877-276-7113) to speak with a centrally located Bright Horizons team member.

Injury Prevention:

  • Teachers for each age group are responsible for daily safety inspections of their assigned areas and equipment. Defective equipment is removed or repaired to prevent injury. Small toy pieces or other objects that could pose a choking hazard to infants and toddlers are not allowed in areas designated for children under age three.
  • For the same reason, children’s personal items such as barrettes, hair ties, earrings, necklaces, and beaded jewelry are strongly discouraged in these areas.
  • Due to the risk of choking, the following clothing and accessories are prohibited:
  1. Outerwear with neck strings, including scarves
  2. Pants with drawstrings on the waist or bottom that extend more than three inches when tied
  3. Bibs, pacifiers and teethers with ties or strings of any kind
  4. Teething beads, including Amber beads

Weapons Policy:

Firearms, explosive devices, and other weapons are not permitted on Bright Horizons premises, regardless of any valid permit to carry such weapons.

I was unable to attend the Family Information Session. Is there a recording?

Yes, the Family Information Session was recorded. You can view the session HERE. The password to view the recording is kXQemhx3.

Where will the center be located and what are the hours of operations?

The center will be located in the Knoxville Office Building on the first floor and will be open Monday through Friday from 7:00 a.m. to 6:30 p.m. These hours are subject to change to best address Discovery’s population/needs. It will remain open year-round; closing only on the days Discovery, Inc. is closed.

How do I enroll my child?

The Bright Horizons enrollment interest period is currently open. If you are interested in enrolling your child(ren), you will need to complete a enrollment interest form. At that time you will be required to submit a one-time $100 registration fee per child. 

How will enrollment spaces be allocated?

Families who submit their enrollment interest form before December 13, 2019, will receive priority enrollment. Enrollment will be offered to families in the order that their interest form is received on a first-come, first-served basis.

How long will my child be on the waitlist?

The length of time will vary depending on the size of the waitlist and the ages of the children. Bright Horizons will send periodic communications to keep you informed of your status on the waitlist and will do everything they can to ensure you are offered a space as soon as it becomes available. Families may decline an offer and maintain their current position on the waitlist once. After the second decline their name will be moved to the bottom of the waitlist.

Are meals and snacks included in the tuition rate?

Morning snack, lunch and an afternoon snack will be provided each day and are included in the tuition. Meals and snacks are created by the Food Network Kitchen team. 

When is tuition billed and collected?

Tuition will be billed and collected bi-weekly.

How is tuition paid?

Tuition is paid through payroll deduction on a bi-weekly schedule.

Are you conducting health screening for those who are entering the center?

Yes, all employees, parents and children will have to pass a daily health screening. The health screening includes a temperature check and a series of COVID-19 related questions that pertain to the individual and their households.

What is your current COVID-19 center policy?

The health and well-being of our families and staff are our highest priorities. In the interest of limiting the opportunity for transmission to our vulnerable community, we are taking the following precautionary measures:

Your household must remain out of the center if any member of your household has (or has been in close contact with anyone who has):

(a)  A suspected or confirmed case of COVID-19 (for example – close contact at school, work, religious service, social gathering); or

(b)  Traveled: internationally; or domestically, from any area which is the subject of travel restrictions under applicable state and local guidance.         

 

14 days after the last potential exposure, your household may return provided these three things have happened:

(a)   At least 10 days have passed since any household member first experienced symptoms; and

(b)   Symptoms have improved for any household member that experienced symptoms (for example, cough or shortness of breath has improved); and

(c)    The household has been fever-free for at least 72 hours without the use of fever-reducing medicines.

Please note, depending on the circumstances we may require you to obtain medical clearance before return to the center will be allowed.

What enhanced safety measures have you implemented?

Bright Horizons is trusted by parents around the country – including many doctors and nurses on the frontlines of COVID-19 -- to care for their children. We’ve partnered with pediatric infectious disease specialist Dr. Kristin Moffitt of Boston Children’s Hospital to implement enhanced safety protocols for all areas including daily health screening, distancing, cleaning, and disinfecting. Our goal is to ensure that all of our health and safety practices in every center are in line with recommendations provided by the CDC and requirements of state and local municipalities, and have the well-being of children, families, and staff at their core. For more detailed information, visit: https://www.brighthorizons.com/health-safety

Are all staff required to wear face coverings and gloves during the day?

All employees will be in face coverings while working. Those conducting health screenings will wear gloves while conducting the screenings. Those undertaking disinfection activities will be wearing gloves while disinfecting. Teachers will wear gloves for activities that they wore gloves for in the past; diaper changing and bathroom help, wiping noses, first aid and cleaning. They also wear gloves for preparing and serving food. They will not be required to wear gloves all day.

Are children required or allowed to wear masks while at the center?

Bright Horizons does not permit the use of masks for children unless medically necessary, and the child has demonstrated the ability to wear it safely. To provide a safe and healthy environment, we are relying on our strict exclusion policies for households, our regular health screening, increased disinfection, and social distancing practices. Introducing children in face coverings could quickly render these more proven and effective strategies against the spread of COVID-19 ineffective. We’ve made this decision based on evolving guidance from the CDC, federal, state, and local health agencies, and in consultation with Dr. Kristin Moffitt, pediatric infectious disease specialist from Boston Children’s Hospital. Click here for a video interview with Dr. Moffitt discussing safety in the Bright Horizons child care setting.

Are you allowing prospective parents to visit centers?

Prospective parents are being encouraged to visit via a virtual meeting with the center director.

How does Bright Horizons ensure the cleanliness of centers?

At all of our centers, rigorous health and safety practices are a foundation of the way we care for children.

  • Both staff and children are frequently washing hands throughout the day, including when entering and leaving classrooms.
  • Food preparation surfaces, eating utensils, tables, highchairs, computer keyboards, mixed use surfaces, changing tables, and potties are all sanitized after each use by staff wearing gloves. Floors, diaper pails, countertops, sinks, fountains, door and cabinet handles, and plastic toys are all sanitized daily. Certain high-touch toys such as play-doh are not currently in use.
  • Sanitizing measures will also be applied to our playground equipment. Centers and are receiving special cleanings as needed.
  • Parents are not allowed to enter the classrooms at pick-up and drop-off. A teacher will meet parents at the door to bring the child into and out of the center. Designated staff wash or disinfect hands after escorting each child, before meeting next child.
  • Does Bright Horizons offer at home learning and educational activities for children?

    With many of our centers temporarily closed, we’ve created Bright Horizons® World at Home, a new way to keep children learning and to support families in these times. Designed by our education team to bring some of the very best learning from our centers right into your homes, World at Home features videos and activities for every age group in each of our curriculum areas, as well as short webinars on important topics for parents.

    What are the educational goals of Bright Horizons?

    During your search for the perfect child care partner, this is among the most important questions you can ask.  For over 30 years, we’ve been a company that is guided by our HEART Principles and an unerring belief in putting children first. 

    At Bright Horizons, we know that childhood is a treasured time. We believe it is our responsibility to provide environments and experiences that capture the joys of childhood, nurture each child’s individual growth and development, and pave the way for success in school and life. We promise to:

    • Nurture and care for the whole child
    • Craft and integrated curriculum based on expert research
    • Support and develop each teacher
    • Implement an emergent, inquiry-based approach to learning
    • Cultivate curiosity and creativity through projects, exploration, and play
    • Encourage children to be confident experimenters and problem solvers
    • Build an inclusive and respectful community
    • Create joyful places for childhood

    What is your policy regarding pictures/videos of my child(ren)?

    The decision to allow for a child’s picture to be taken at a Bright Horizons facility is at the discretion of the family. Some families allow pictures to be used strictly within the classroom (i.e. to label cubbies), some allow pictures to be used both internally and externally (i.e. for our center-wide website), and still others do not allow pictures of their children to be taken at any time - no exceptions. In any case, we will respect your rights and your decision. To learn more about our policy, please see our Bright Horizons Photography & Walking Permission Slip.

    Can children with special needs enroll in a Bright Horizons center?

    Yes! Bright Horizons strives to and has successfully accommodated a wide range of special needs and individual differences in our group programs.  We believe in inclusive programs that attempt to meet the needs of a wide range of children and which focus on each child’s strengths. We support a collaborative team approach – the teacher, director, specialists, and parents. The team will work closely together to try to maximize each child’s opportunities for learning, growth, and development, and to attempt to eliminate any barriers or safety issues which a group program may present.

    Does Bright Horizons perform background checks on its employees?

    The safety of the children in our care is our highest concern.  Bright Horizons maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

    What is The World At Their Fingertips?

    Our research-based World at Their Fingertips® curriculum meets children where they are developmentally, with Signature Practices that build confidence and excitement about learning at every age and stage. In every classroom, our goal is to help children do more than learn; it’s to cultivate the joy of learning. And our emergent approach — teaching skills by leveraging a child’s own interests — enables teachers to tailor activities and projects for the specific talents and needs of each child in the class. Learn more about our specialized programs for babies, toddlers and preschool children, and how we prepare children for school and life beyond

    Are all staff trained in CPR and First Aid?

    All Bright Horizons center staff are trained in CPR and first aid.  Once an employee is hired, they are required to fulfill 16 hours of training through our new employee orientation. This training takes place over a two-day period, where the employee spends time observing each age group in the center. Teachers must successfully complete first aid and CPR training, in addition to local licensing and/or Department of Health requirements (e.g., food handler safety card.)

    I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

    We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

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