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Top Questions

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search, a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy. You are encouraged to visit your child anytime.

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

Where can I learn more about other Bright Horizons locations?

To learn about our other locations, please find a child care center near you.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons. You can select up to three locations to be registered at, including the center you are most interested in. By registering, you are confirming your strong interest in all three centers. We will add you to our wait list and you will be offered a space as soon as one becomes available. While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in. In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference. Our goal is to accommodate families as soon as space allows. During the entire process, we will keep in touch with you regarding your status.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy.  You are encouraged to visit your child anytime.

What is the tuition assistance application process for this center?

To initiate the process, complete the CDC Tuition Assistance Application found under For Our Parents.  After attaching the required documentation,  fax the paperwork to Reneé Caldwell at 615 220.8835 or you may email her at rcaldwell@brighthorizons.com. Please no pictures of documents from smartphones.

If you have questions regarding the USAA CDC Tuition Assistance Program, email is the preferred method of contact or you can call her at 615.473.1995.

Is an ID badge required while I am at the center?

All adults must visibly display their ID badges while at the Child Development Center and use their ID at all times to access the Child Development Center (no piggybacking is allowed). It is the employees' responsibility to report any inappropriate badge use. To obtain a non-USAA employee badge for a spouse or someone designated for pick up, USAA employee/sponsor must sign a Responsibilities Statement form provided at the Child Development Center and receive instructions from Bright Horizons.

Is my extended family eligible to use the center?

All children of an employee's extended family are also eligible to enroll for full-time care. Please note that the children do not have to reside in your home, and you are not required to claim them as dependents on your federal income tax returns. A slight increase in tuition costs for extended family children will be applied. USAA employees' children have priority enrollment over extended family. Upon enrollment the USAA employee sponsor must provide his/her USAA ID number to CDC staff.

Is part-time care available?

Part-time care is available on a limited basis. Please contact the center for more details.  We will try to accommodate space sharing whenever possible.

Is there a playground on-site?

Yes, there are three age appropriate playgrounds on-site and an outdoor water play system.

Is this center able to accommodate children with special needs?

Bright Horizons will make an individualized assessment about whether we can meet the special needs of families. We will make reasonable accommodations with the goal to integrate the child into the program, given each individual’s capabilities, and to give the family full access to and participation in our programs to the extent feasible.

Where can I learn more about other Bright Horizons locations?

To find other locations, please visit www.brighthorizons.com/locator.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

How can I obtain information about tuition?

Under For Our Parents you can find a document showing the breakdown of classrooms and rates.

What are the educational goals of Bright Horizons?

Comprehensive, optimum development of each child: mind, body, social self, and character. Preparation for Success in Life


  • Approaching life as an invitation to learn
  • Becoming a confident and competent lifelong learner
  • Becoming a confident and competent user of technology
  • Developing emotional intelligence: personal power and social skills
Preparation for Academic Excellence

  • Developing the social and cognitive skills necessary for school success
  • Achieving excellence in language and literacy
  • Developing an engaged, reflective, inquisitive mind and appreciation of science
  • Achieving excellence in logical/mathematical understanding

A Rich and Rewarding Childhood

  • Happy days
  • Wonderful relationships
  • A World of experience

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

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