Find an Answer to Your Question

How do I find the West Lake Hills preschool?

From Capitol of Texas Highway (360): Head East on Bee Cave Rd., pass Red Bud Street, pass Sundown Pkwy. Turn right at the stoplight ahead of you. This is our driveway entrance - it's a sharp right turn. Head down the driveway. Turn left in front of The Hills Medical building. Straight ahead is Bright Horizons at Westlake.

What does it mean that this preschool is endorsed by the Eco-Healthy Child Care Program?

Due to the environmental health best practices that we follow in our classrooms, EHCC has given our center their stamp of approval. Our teachers and staff work hard to ensure that our center benefits the well-being of young children by complying with environmental health guidelines put in place by the EHCC.  By following these guidelines, our preschool eliminates or reduces environmental health hazards and ensures the safest possible space for your child to grow and thrive! 


Some of the many EHCC safety guidelines that we follow include: 

  • Using fragrance-free household chemicals such as cleaning, sanitizing, and disinfecting products
  • Avoiding lead by using only cold water for drinking, cooking, and making baby formula 
  • Using only non-toxic art supplies approved by the Art and Creative Materials Institute (ACMI) labeled with the AP (Approved Product) seal 
  • Avoiding soft pliable plastic products and plastic toys made out of PVC and instead only using products labeled PVC-free or phthalate-free

Learn more at cehn.org/ehcc

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search, a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy. You are encouraged to visit your child anytime.

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

Where can I learn more about other Bright Horizons locations?

To learn about our other locations, please find a child care center near you.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons. You can select up to three locations to be registered at, including the center you are most interested in. By registering, you are confirming your strong interest in all three centers. We will add you to our wait list and you will be offered a space as soon as one becomes available. While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in. In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference. Our goal is to accommodate families as soon as space allows. During the entire process, we will keep in touch with you regarding your status.

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