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Top Questions

When is the center open?

The center is open Monday through Friday, year-round, and will only be closed on the days that Verily is closed.

Who is eligible to enroll in the center?

Verily full time employees are eligible to utilize the center for all age groups and have priority. Verily temps, contractors and vendors as well as onsite partners are eligible to enroll in the Twos (2-3 year olds) and Preschool (3-5 year olds) classrooms only.  Please note that Verily full time employees will receive enrollment priority if space becomes limited.

 

 

What ages will the center serve?

The center has capacity for 64 children and will serve children ages 6 weeks through 5 years.

Can children with special needs enroll in the center?

Yes, our early childhood programs serve children with special needs.  Bright Horizons believes in inclusive programs that meet the needs of a wide range of children and focus on each child's strengths. Teachers also receive additional training. We support a team approach— the teacher, director, specialists, and parents work closely together to identify and meet every child’s needs through an individualized plan.

Can expecting and adoptive parents enroll in the center?

Yes, expectant or adoptive families can register once they confirm pregnancy or they are engaged in the adoptive process.

What is the capacity and ratio per age group?

The capacity per age group and teacher-to-child ratios are summarized below:

 

Ratio

Group Size

# of Classes

Infants

1:3

9

1

Toddlers

1:3

9

1

Toddler Option

1:6

12

1

Twos

1:7

14

1

Preschool

1:10

20

1

Total

 

64

5

The ratios at the center are designed to support one-on-one interactions between the teachers and children, an in-depth understanding by the teachers of the individual needs of each child, and the formulation of consistent caregiving routines based on the teachers’ knowledge of the individual children. These teacher-to-child ratios also support enhanced development, particularly language development.

The Toddler Option classroom is for children 18-30 mos. This classroom allows for flexibility in accommodating infant and toddler children and supports children’s developmental readiness prior to moving into the older age groups.

**Due to COVID-19, the capacity, ratios, and group sizes are subject to change based on the development and implementation of new state guidelines and enhanced center protocols.

Is part-time child care available at the center?

No, the center only offers full-time care options.  

If I am no longer employed by Verily what is the last day that my child can use the center?

If you leave Verily, your child may continue to use the center for up to 30 calendar days after your termination date.  If an employee is terminated by Verily on an involuntary status or for risk or security related issues the child’s enrollment will end immediately and the tuition will be prorated and refunded for the days of non-use for that month.

How did Verily select Bright Horizons?

Verily requested in depth proposals and evaluated a number of potential child care providers. Bright Horizons was selected due to our reputation for quality and innovation.

Can you provide more background on Bright Horizons?

Bright Horizons was founded more than 30 years ago and partners with more than 1000 employers across the U.S., as well as in Europe, Canada, and India. Our client list includes half of those named to FORTUNE magazine’s “100 Best Companies” and more than three-fourths of the companies on Working Mother magazine’s “100 Best” list. Bright Horizons operates centers in communities, as well as onsite at major employers.  To learn more about Bright Horizons please visit ">www.brighthorizons.com

What curriculum will be used at the center?

Bright Horizons’ successful core curriculum “The World at Their Fingertips” will be used at the center.   To learn more about the Bright Horizons curriculum please visit: www.brighthorizons.com/curriculumguide

What are the qualities and qualifications of the teaching and care staff?

Bright Horizons works to recruit and hire the highest quality teachers. Staff members are nurturing educators who encourage learning through exploration and partnership with parents. They’re trained to deliver the highest standard of care. All candidates undergo a thorough screening, including a Bright Horizons enhanced background check and state-required background checks. All teachers must meet state educational licensing and additional center requirements.

What resources does Bright Horizons offer to families?

Bright Horizons offers many resources to support families’ efforts to nurture children’s development, be actively involved in their education, and balance work/life demands.  Bright Horizons Resources can be found at www.brighthorizons.com/family-resources.

How do I enroll my child?

If you are interested in enrolling your child, you will need to complete an enrollment interest form and submit a $75.00 non-refundable registration fee. You can find the enrollment interest form on our Parent Resources page.  Please submit your completed form to miniverse@brighthorizons.com.

Once your enrollment interest form is received by the center, you will receive an email with a link to the online registration site where you can complete your registration process and pay the $75 registration fee.  If there is no space available for your child/ren's age group, then your family will be placed in the wait pool in the order that your registration was completed. 

How soon can I enroll my child if on the wait pool?

The length of time will vary depending on the size of the wait pool and the ages of the children.  We will send periodic communications to keep you informed of your status on the wait pool. We will do everything we can to ensure you are offered a space as soon as it becomes available.  

How long can my family stay on the wait pool?

Your family’s status on the wait pool will remain intact until space becomes available and is offered to your family. Families may decline an offer and maintain their current position on the wait pool twice. After the second decline their name is removed from the list. Families may register again at any time. 

What are the tuition rates?

Tuition rates are established in alignment with comparable, high-quality child care centers in the surrounding area. While establishing these rates, Bright Horizons works hard to balance the tuition rates with the need to deliver the highest quality care possible, which is framed by the following factors:

•           Lower classroom ratios and smaller group sizes

•           Professional training, management, and support for teachers

•           Ample equipment and resources for children and families

The monthly 2020 tuition rates are listed below. These rates are effective one year from when the center opens. Each year, Bright Horizons will conduct an extensive market study to determine the appropriate annual tuition rates.

Infants

$2500.00

Toddlers

$2500.00

Toddler Option

$2400.00

Twos

$2350.00

Preschool

$2100.00

Can I use the center on a daily or weekly basis if I have only an occasional need for child care?

Yes the center offers  drop-in care with daily tuition rates.  Drop-in care is only offered based on space availability for the days requested.  To inquire about drop-in care obtainability, please contact the center as soon as possible to reserve space.    All Verily FTES are eligible to use the center for drop-in care, but you must be registered prior to utilizing drop-in care.   The daily rates and registration fee are listed below:

Registration fee

$75.00/child

Infant and Toddlers 

$144 per day

Toddler Option

$138 per day

Twos

$136 per day

Preschool

$121 per day

Is food included in the tuition?

Two nutritious snacks and lunch are provided daily and are included in tuition.  Lunch and snacks will be provided by Verily’s onsite food provider Bon Appetit.

What other fees are required?

In addition to the tuition, you will be required to pay the following:

  • Registration Fee: A non-refundable registration fee of $75 per child will be due at the time of registration
  • Enrollment Deposit: An enrollment deposit equal to one month’s tuition will be due when the enrollment offer is accepted. The enrollment deposit will be applied to the first month of tuition. If a family chooses not to enroll their child after accepting the enrollment offer, the enrollment deposit will be forfeited.
  • Late payment fee: A late payment fee of $5.00 per day will be charged if tuition payments are paid late.  Tuition payments are due on the 25th of the month, payable in advance.
  • Late pick-up fee:  A late fee of $1 per child will be assessed for each 1 minute beyond the center’s closing time.
  • Non-sufficient fund fee:   A $25.00 fee will be charged for a payment made with insufficient funds. If this occurs more than once, Bright Horizons may require payment by another method for enrollment to continue, such as cashier’s check.

Are online tuition payments accepted?

Yes, Bright Horizons will accept tuition payments through the Bright Horizons Online Payment Solution process. The Online Payment Solution is a secure, online payment system that allows the family’s primary payer to do the following:

• Sign up for recurring ACH payments to pay your tuition balance

• Initiate one-time payments

• Manage family and account information in one place

• Go paperless and leave the checkbook at home

While Bright Horizons does not offer payroll deductions they can set your payment due dates to align with Verily’s payroll schedule.

Is there a sibling discount?

No, the center does not offer a sibling discount.

Will I receive a tuition credit for time away on vacations?

No, the center does not offer vacation credits.  

Can I pay to reserve a space at the center without attending?

Bright Horizons will hold space for up to 30 days as long as tuition is paid during that period.  After 30 days, you must enroll your child, or the space will be offered to another family on the wait pool.

What are Bright Horizons’ safety and security policies?

As caregivers of your children, there is nothing more important to us than their safety and protection while they are in our care. Bright Horizons has a series of security protocols and procedures to help guard against any threat to the safety of children and staff, and we perform safety drills on a regular basis. We do everything we can to make our centers safe and secure and to ensure that our teachers and staff are well-trained to protect children in the case of emergency.

Access to the center:

• The center entrance will be locked and require badge access at all times.  Families are not allowed to share security badges, even with people who are pre-authorized to pick up their children. Security badges with Miniverse access will be provided to parents/guardians who are not Verily parents.

• Center policies prohibit families and staff from holding the door open for others they do not know.

• Parents/guardians are responsible for physically checking their child into and out of the center each day. This ensures that each child is safe and supervised at all times, and encourages daily communication between families and staff. A parent/guardian must accompany each child into the classroom and confirm that the child is under adult supervision before leaving the premises.

• We require notice in writing before releasing a child to someone other than those authorized at enrollment.

Safety Drills and Training:

• The center will conduct monthly evacuation drills, regular lockdown drills, and “shelter in place” exercises.

• Emergency supplies are purchased and stored in an area accessible to staff with the ability to relocate if needed.

• All Bright Horizons teachers are trained and well-prepared in the event of an emergency. In addition to safety drills, we regularly review our safety policies and procedures.

Emergency Communication:

• In conjunction with center communications that are sent by email or through My Bright Day, Bright Horizons activates its “Ready to Respond” in the event of an emergency. Parents can call the Ready to Respond line (1-800-420-1970) to find out the status of a center lockdown or evacuation, if unable to reach the center directly.

Injury Prevention:

• Teachers for each age group are responsible for daily safety inspections of their assigned areas and equipment. Defective equipment is removed or repaired to prevent injury. Small toy pieces or other objects that could pose a choking hazard to infants and toddlers are not allowed in areas designated for children under age three.

• For the same reason, children’s personal items such as barrettes, hair ties, earrings, necklaces, and beaded jewelry are strongly discouraged in these areas.

• Due to the risk of choking, the following clothing and accessories are prohibited:

• Outerwear with neck strings, including scarves

• Pants with drawstrings on the waist or bottom that extend more than three inches when tied

• Bibs, pacifiers and teethers with ties or strings of any kind

• Teething beads, including Amber beads

• When visiting your child’s classroom, please ensure that purses, briefcases, or backpacks are not left within the reach of children.

Weapons Policy:

• Firearms, explosive devices, and other weapons are not permitted on Bright Horizons premises, regardless of any valid permit to carry such weapons.

 

How are dietary restrictions managed?

We recommend that children with dietary restrictions bring an appropriate snack from home. Any snacks brought into the center must be nut free.

What is your current COVID-19 center policy?

The health and well-being of our families and staff are our highest priorities. In the interest of limiting the opportunity for transmission to our vulnerable community, we are taking the following precautionary measures:

Your household must remain out of the center if any member of your household has (or has been in close contact with anyone who has):

(a)  A suspected or confirmed case of COVID-19 (for example – close contact at school, work, religious service, social gathering); or

(b)  Traveled: internationally; or domestically, from any area which is the subject of travel restrictions under applicable state and local guidance.         

 

14 days after the last potential exposure, your household may return provided these three things have happened:

(a)   At least 10 days have passed since any household member first experienced symptoms; and

(b)   Symptoms have improved for any household member that experienced symptoms (for example, cough or shortness of breath has improved); and

(c)    The household has been fever-free for at least 72 hours without the use of fever-reducing medicines.

Please note, depending on the circumstances we may require you to obtain medical clearance before return to the center will be allowed.

Are you conducting health screening for those who are entering the center?

Yes, all employees, parents and children will have to pass a daily health screening. The health screening includes a temperature check and a series of COVID-19 related questions that pertain to the individual and their households.

What enhanced safety measures have you implemented?

Bright Horizons is trusted by parents around the country – including many doctors and nurses on the frontlines of COVID-19 -- to care for their children. We’ve partnered with pediatric infectious disease specialist Dr. Kristin Moffitt of Boston Children’s Hospital to implement enhanced safety protocols for all areas including daily health screening, distancing, cleaning, and disinfecting. Our goal is to ensure that all of our health and safety practices in every center are in line with recommendations provided by the CDC and requirements of state and local municipalities, and have the well-being of children, families, and staff at their core. For more detailed information, visit: https://www.brighthorizons.com/health-safety

Are you allowing prospective parents to visit centers?

Prospective parents are being encouraged to visit via a virtual meeting with the center director.

Are all staff required to wear face coverings and gloves during the day?

All employees will be in face coverings while working. Those conducting health screenings will wear gloves while conducting the screenings. Those undertaking disinfection activities will be wearing gloves while disinfecting. Teachers will wear gloves for activities that they wore gloves for in the past; diaper changing and bathroom help, wiping noses, first aid and cleaning. They also wear gloves for preparing and serving food. They will not be required to wear gloves all day.

How does Bright Horizons ensure the cleanliness of centers?

At all of our centers, rigorous health and safety practices are a foundation of the way we care for children.

  • Both staff and children are frequently washing hands throughout the day, including when entering and leaving classrooms.
  • Food preparation surfaces, eating utensils, tables, highchairs, computer keyboards, mixed use surfaces, changing tables, and potties are all sanitized after each use by staff wearing gloves. Floors, diaper pails, countertops, sinks, fountains, door and cabinet handles, and plastic toys are all sanitized daily. Certain high-touch toys such as play-doh are not currently in use.
  • Sanitizing measures will also be applied to our playground equipment. Centers and are receiving special cleanings as needed.
  • Parents are not allowed to enter the classrooms at pick-up and drop-off. A teacher will meet parents at the door to bring the child into and out of the center. Designated staff wash or disinfect hands after escorting each child, before meeting next child.
  • Does Bright Horizons offer at home learning and educational activities for children?

    With many of our centers temporarily closed, we’ve created Bright Horizons® World at Home, a new way to keep children learning and to support families in these times. Designed by our education team to bring some of the very best learning from our centers right into your homes, World at Home features videos and activities for every age group in each of our curriculum areas, as well as short webinars on important topics for parents.

    What are the educational goals of Bright Horizons?

    During your search for the perfect child care partner, this is among the most important questions you can ask.  For over 30 years, we’ve been a company that is guided by our HEART Principles and an unerring belief in putting children first. 

    At Bright Horizons, we know that childhood is a treasured time. We believe it is our responsibility to provide environments and experiences that capture the joys of childhood, nurture each child’s individual growth and development, and pave the way for success in school and life. We promise to:

    • Nurture and care for the whole child
    • Craft and integrated curriculum based on expert research
    • Support and develop each teacher
    • Implement an emergent, inquiry-based approach to learning
    • Cultivate curiosity and creativity through projects, exploration, and play
    • Encourage children to be confident experimenters and problem solvers
    • Build an inclusive and respectful community
    • Create joyful places for childhood

    What is your policy regarding pictures/videos of my child(ren)?

    The decision to allow for a child’s picture to be taken at a Bright Horizons facility is at the discretion of the family. Some families allow pictures to be used strictly within the classroom (i.e. to label cubbies), some allow pictures to be used both internally and externally (i.e. for our center-wide website), and still others do not allow pictures of their children to be taken at any time - no exceptions. In any case, we will respect your rights and your decision. To learn more about our policy, please see our Bright Horizons Photography & Walking Permission Slip.

    Can children with special needs enroll in a Bright Horizons center?

    Yes! Bright Horizons strives to and has successfully accommodated a wide range of special needs and individual differences in our group programs.  We believe in inclusive programs that attempt to meet the needs of a wide range of children and which focus on each child’s strengths. We support a collaborative team approach – the teacher, director, specialists, and parents. The team will work closely together to try to maximize each child’s opportunities for learning, growth, and development, and to attempt to eliminate any barriers or safety issues which a group program may present.

    Does Bright Horizons perform background checks on its employees?

    The safety of the children in our care is our highest concern.  Bright Horizons maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

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