Find an Answer to Your Question

When is tuition due?

Tuition is due the Friday prior to attendance if paying on a weekly basis and on the 25th of the month if paying on a monthly basis. Payment may be made by check, cash or payroll deduction. Tuition and other charges are payable in accordance with the Rate Sheet found at the Front Desk with no deductions for absences or holidays. Non-payment through the end of the week or by the first of the month if paying monthly will be construed as grounds for disenrollment. If tuition is not paid per this agreement, your child's enrollment will be discontinued.

What are your hours of operation?

We are open Monday through Friday from 6:15 a.m. to 7:30 p.m. You can refer to our Center Calendar to see which holidays we will be closed. If we do have to close, we do give our families notice in advance.

Does Bright Horizons have a written policy on use of time-out?

We do not use time out as a disipline strategy. Some children may need to be removed from the group if they are endangering others or themselves. This is done with the teacher to help calm them down, talk things over or redirect the behavior, not by themselves such as traditional methods of sitting in timeout alone. Children can be redirected however to another area or activity.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy.  You are encouraged to visit your child anytime.  We do highly recommend that the parents do speak with the teachers and let them know just in case the children might be sleeping or in the middle of an enrichment program.  

Can my child bring food from home?

Children should not bring food to school. The school provides adequate meals and snacks. We follow USDA guidelines for the composition of our menus. Menus are posted in the hallway near the kitchen and next to the sign-in computer at the front desk.

Can I reserve a space in the center for my child who is not yet born?

You may pre-enroll your expected child as soon as you have confirmed your pregnancy. This is strongly recommended. We will need to know your due date and when you expect to return to work.

Are parents allowed to volunteer in the center?

Volunteer participation in the program is a special treat for children and staff. Most parents have special talents or have had interesting experiences, which can enrich our program. You are invited to share this with the children at a convenient time for the class. We recommend anything from reading a book to helping serve lunch as a model of appropriate behavior and civil duties.

Will meals be served or does the parent provide the lunch?

All food for the center will be our cook. We provide breakfast, lunch, and an afternoon snack. Menus will be developed following USDA Nutritional Guidelines as required by our state licensing agency. Milk or juice will always be on the menu.

Will I be able to stay enrolled at the center if my employment is terminated by either myself or the company?

Yes. However, we ask that you speak to one of our administrative staff to update your information in our system and to further discuss any questions or concerns you may have.

What are the educational goals of Bright Horizons?

Comprehensive, optimum development of each child: mind, body, social self, and character. Preparation for Success in Life

• Approaching life as an invitation to learn
  
• Becoming a confident and competent lifelong learner
  
• Becoming a confident and competent user of technology
  
• Developing emotional intelligence: personal power and social skills

• Developing the social and cognitive skills necessary for school success
  
• Achieving excellence in language and literacy
  
• Developing an engaged, reflective, inquisitive mind and appreciation of science
  
• Achieving excellence in logical/mathematical understanding

• Happy days
  
• Wonderful relationships
  
• A World of experience

Is there a registration fee for enrollment?

Yes. The registration fee is $100.00 per child. There are no discounts when more than one child from a family is enrolled in our program. This fee will not be payroll deducted and should accompany your enrollment or pre-enrollment packages.

Is part-time care available?

No.  We only offer full-time enrollment.  However, if a family chooses to attend every day or three days out of the week, the tuition rate will remain the same.

How do you discipline the children?

Parents and teachers are interested in promoting self-control and appropriate social behavior in children. We use positive methods to encourage development of these behaviors. We do not believe in nor do we practice, corporal punishment or other frightening/humiliating disciplinary techniques. Teachers use positive methods to redirect children's behavior and reinforce the positive behavior.

Who is eligible to use the Center?

Any child who is a legal dependent of a hospital employee from Saint Joseph's and Children's Healthcare of Atlanta, New Generations faculty, or public community may enroll at New Generations Child Development Center. Priority is given to employees of our client sponsors at Saint Joseph's and Children's Healthcare of Atlanta.

How can I get an EarlyLearner account?

Your child's teachers will be able to send you an invitation to open an account once they've received your email address. Please make sure to check your junk or bulk folder in case your email provider may view the invitation as junk mail.

What is your medication policy?

We understand that the health of your children is one of your most important concerns. We administer medication (inhalers and nebulizers only) at 12 NOON.  All prescriptions must come in their original containers with instructions and with a doctor's prescription attached.

What is your sick policy?

Parents will receive an illness policy before enrollment. Children will be sent home for a tempature above 100 degrees and asked not to return for 48 hours. They will also be asked to be removed from the center for 24 hours due to vomiting or diarrhea

Are you allowing prospective parents to visit centers?

Yes! Prospective parents can schedule a center visit by completing our Tuitions and Openings form from our center website. 

How is Bright Horizons ensuring the health and safety of families and staff at our centers?

At all of our centers, rigorous health and safety practices are a foundation of the way we care for children. These include:

• An illness and daily health check policy that strives to mitigate the spread of illnesses
• Frequent cleaning and disinfecting of high-touch surfaces and toys; frequent laundering of soft items 
• Regular maintenance of the center, equipment, and supplies, updating and replacing items as needed 
• Secure entrances to all centers 
• Strict handwashing and sanitary policies to prevent the spread of illnesses 
• Curriculum that emphasizes healthy practices for children 

Strict safety and security procedures are designed to keep our families and staff protected. 

What are the educational goals of Bright Horizons?

During your search for the perfect child care partner, this is among the most important questions you can ask.  For over 30 years, we’ve been a company that is guided by our HEART Principles and an unerring belief in putting children first. 

At Bright Horizons, we know that childhood is a treasured time. We believe it is our responsibility to provide environments and experiences that capture the joys of childhood, nurture each child’s individual growth and development, and pave the way for success in school and life. We promise to:

• Nurture and care for the whole child
• Craft and integrated curriculum based on expert research
• Support and develop each teacher
• Implement an emergent, inquiry-based approach to learning
• Cultivate curiosity and creativity through projects, exploration, and play
• Encourage children to be confident experimenters and problem solvers
• Build an inclusive and respectful community
• Create joyful places for childhood

Can children with special needs enroll in a Bright Horizons center?

Yes! Bright Horizons strives to and has successfully accommodated a wide range of special needs and individual differences in our group programs.  We believe in inclusive programs that attempt to meet the needs of a wide range of children and which focus on each child’s strengths. We support a collaborative team approach – the teacher, director, specialists, and parents. The team will work closely together to try to maximize each child’s opportunities for learning, growth, and development, and to attempt to eliminate any barriers or safety issues which a group program may present.

Does Bright Horizons perform background checks on its employees?

The safety of the children in our care is our highest concern.  Bright Horizons maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

What is The World At Their Fingertips?

Our research-based World at Their Fingertips® curriculum meets children where they are developmentally, with Signature Practices that build confidence and excitement about learning at every age and stage. In every classroom, our goal is to help children do more than learn; it’s to cultivate the joy of learning. And our emergent approach — teaching skills by leveraging a child’s own interests — enables teachers to tailor activities and projects for the specific talents and needs of each child in the class. Learn more about our specialized programs for babies, toddlers and preschool children, and how we prepare children for school and life beyond. 

Are all staff trained in CPR and First Aid?

All Bright Horizons center staff are trained in CPR and first aid.  Once an employee is hired, they are required to fulfill 16 hours of training through our new employee orientation. This training takes place over a two-day period, where the employee spends time observing each age group in the center. Teachers must successfully complete first aid and CPR training, in addition to local licensing and/or Department of Health requirements (e.g., food handler safety card.)

I'm interested in applying for a job at this center. Is there someone I can contact?

Absolutely! Named one of Fortune Magazine’s 100 Best Companies to Work For  20 times, we are proud of the environment we create for our educators. We are always looking for great teachers, and offer competitive benefits and innovative programs. like our Horizons Teacher Degree program. For job listings and to complete the application process, please visit the Bright Horizons jobs and careers page at https://careers.brighthorizons.com. 

Where can I learn more about other Bright Horizons locations?

We have many centers across the US, and each center reflects the unique personality of its leadership and community.  To find the best fit for you and your family find a child care center near you.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates, and invitations to the many events we are planning, to contact us.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What if I’d like to enroll but the center doesn’t have space available?

Finding the right daycare and early education solution can be a lengthy process. Our best recommendation is to start early! Even if your preferred Bright Horizons center doesn’t currently have space available, we still recommend registration for your first choice center.  At Bright Horizons, you can register at up to three locations. Once registered, we will add you to our wait list and you will be offered a space as soon as one is available. For many families on a wait list, Bright Horizons offers the ability to enroll at a nearby center on a temporary basis, or until your first choice center becomes available. If you’d like further advice on how to find the best preschool for your family, take a listen to our webinar on finding a quality preschool program.