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Top Questions

Can I pay to reserve a space at the center without attending?

Bright Horizons will hold a space for up to one month. After one month, you must enroll your child, or the space will be offered to another family on the waitlist.

Is there a sibling discount?

Yes, a sibling discount of 10% off the oldest child will be offered.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What are the educational goals of Bright Horizons?

Comprehensive, optimum development of each child: mind, body, social self, and character. Preparation for Success in Life


  • Approaching life as an invitation to learn
  • Becoming a confident and competent lifelong learner
  • Becoming a confident and competent user of technology
  • Developing emotional intelligence: personal power and social skills
Preparation for Academic Excellence

  • Developing the social and cognitive skills necessary for school success
  • Achieving excellence in language and literacy
  • Developing an engaged, reflective, inquisitive mind and appreciation of science
  • Achieving excellence in logical/mathematical understanding

A Rich and Rewarding Childhood

  • Happy days
  • Wonderful relationships
  • A World of experience

When is the center scheduled to open?

The center is expected to open Spring 2022 contingent upon receipt of an operating license from the state licensor.

Who is eligible to enroll in the center?

Full-time Shannon associates (parents and/or legal guardians only) are eligible for enrollment. At this time, enrollment is not open to part-time associates or contractors.

Is part-time child care available at the center?

Part-time care is not provided at this time.

Are meals and snacks included in the tuition rate?

Morning snack, lunch, an afternoon snack and a late snack will be provided each day and are included in the tuition.

If I am no longer employed by Shannon Health, what is the last day that my child can use the center?

If you are no longer employed at Shannon Health, your last day of employment is the last day you can utilize the center.

What is the capacity and teacher-to-child ratio per age group?

Age Group

Teacher-to-Child Ratio

Class Size

Number of Classes

Infant

1:4

8

1

Toddler

1:5

9

2

Twos

1:7

14

1

Preschool

1:11

22

1

K-Prep

1:12

12

1

The ratios at the center are designed to support one-on-one interactions between the teachers and children, an in- depth understanding by the teachers of the individual needs of each child, and the formulation of consistent care- giving routines based on the teachers’ knowledge of the individual children. These teacher-to-child ratios also support enhanced development, particularly language development.

**Due to COVID-19, the capacity and ratios are subject to change based on the development and implementation of new state guidelines and enhanced center protocols.

What is the process to withdraw a child from the center?

Families will be required to provide notice of intent to withdraw 30 days in advance of the last day of attendance.

Can you provide more background on Bright Horizons?

Bright Horizons core business is employer-sponsored care. They were founded more than 30 years ago and now partner with more than 1,000 employers across the U.S., as well as in Europe, Canada, and India. Their client list includes more than three-fourths of the companies on Working Mother magazine’s “100 Best” list. In addition, their client list includes more than half of those named to FORTUNE magazine’s “100 Best Companies to Work For.” It should be noted that Bright Horizons has also been named to the FORTUNE list 19 times. Bright Horizons is an organization recognized for ethics, collaboration, community service, and excellence in the child care industry. They have extensive experience with opening new centers from the ground up and creating wonderful places for childhood.

How do I enroll my child?

Bright Horizons plans to open registration on February 28, 2022.  If you are interested in enrolling your child(ren), you will need to submit all family information and pay the $150 registration fee per family through the Bright Horizons Family Information Center.  Demand will be assessed the week of March 7, 2022, families will be contacted by a Bright Horizons representative to discuss enrollment or wait list status.  If demand exceeds availability, a lottery will be held for all registrations received by Friday, March 4, 2022. More information about the enrollment process will be available at the family information sessions.

How will enrollment spaces be allocated?

Families who register by Friday, March 4, 2022, will receive priority enrollment. Enrollment will be offered to families in the order that their registration is received on a first-come, first-served basis or via an enrollment drawing/lottery.

When is tuition billed and collected?

Tuition will be billed and collected monthly.

How is tuition paid?

Tuition is paid through ACH and is due on 25th day of the prior month. Example: September monthly tuition  will be due on August 25.

What ages will the center serve?

The center has capacity for 74 children and will serve children ages 6 weeks through 6 years.

What resources does Bright Horizons offer to families?

Bright Horizons offers many resources to support families’ efforts to nurture children’s development, be actively involved in their education, and balance work/life demands. See www.brighthorizons.com/family-resources for more details on these tools.

Where will the center be located?

The center will be located in the First Baptist Church at 37 East Harris Avenue, San Angelo TX 76903.

What other fees are required?

In addition to the tuition, you will be required to pay the following:

  • Registration Fee: A registration fee of $150 per family is due at the time of registration. After the initial enrollment period ends, families will be contacted by a Bright Horizons representative to discuss enrollment or wait list status.
  • Enrollment Deposit: An enrollment deposit equal to one month’s tuition will be due when the enrollment offer is accepted. The enrollment deposit will be applied to the first month of tuition. If a family chooses not to enroll their child after accepting the enrollment offer, the enrollment deposit will be forfeited.
  • Annual Re-Registration Fee: A $100 fee per child will be required each subsequent year to cover annual administrative and licensing fees.

Will I receive a tuition credit for time away on vacation?

The center will not offer vacation credits.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

How can I obtain information about tuition?

To find out more information about tuition, please contact the center directly.

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

Are you conducting health screening for those who are entering the center?

Yes, all employees, parents and children will have to pass a daily health screening. The health screening includes a temperature check and a series of COVID-19 related questions that pertain to the individual and their households.

What is your current COVID-19 center policy?

The health and well-being of our families and staff are our highest priorities. In the interest of limiting the opportunity for transmission to our vulnerable community, we are taking the following precautionary measures:

Your household must remain out of the center if any member of your household has (or has been in close contact with anyone who has):

(a)  A suspected or confirmed case of COVID-19 (for example – close contact at school, work, religious service, social gathering); or

(b)  Traveled: internationally; or domestically, from any area which is the subject of travel restrictions under applicable state and local guidance.         

 

14 days after the last potential exposure, your household may return provided these three things have happened:

(a)   At least 10 days have passed since any household member first experienced symptoms; and

(b)   Symptoms have improved for any household member that experienced symptoms (for example, cough or shortness of breath has improved); and

(c)    The household has been fever-free for at least 72 hours without the use of fever-reducing medicines.

Please note, depending on the circumstances we may require you to obtain medical clearance before return to the center will be allowed.

Do Bright Horizons daycare centers follow state/local requirements for masking and vaccinations?

Where there are additional state or local requirements, for example around vaccination/masking, Bright Horizons also complies with applicable legal requirements in each jurisdiction in which we operate.

What enhanced safety measures have you implemented?

Bright Horizons is trusted by parents around the country – including many doctors and nurses on the frontlines of COVID-19 -- to care for their children. We’ve partnered with pediatric infectious disease specialist Dr. Kristin Moffitt of Boston Children’s Hospital to implement enhanced safety protocols for all areas including daily health screening, distancing, cleaning, and disinfecting. Our goal is to ensure that all of our health and safety practices in every center are in line with recommendations provided by the CDC and requirements of state and local municipalities, and have the well-being of children, families, and staff at their core. For more detailed information, visit: https://www.brighthorizons.com/health-safety

Are all staff required to wear face coverings and gloves during the day?

All employees will be in face coverings while working. Those conducting health screenings will wear gloves while conducting the screenings. Those undertaking disinfection activities will be wearing gloves while disinfecting. Teachers will wear gloves for activities that they wore gloves for in the past; diaper changing and bathroom help, wiping noses, first aid and cleaning. They also wear gloves for preparing and serving food. They will not be required to wear gloves all day.

Are children required or allowed to wear masks or face coverings while at the center?

Where mandated by local state authorities children do wear face coverings or masks. In other locations Bright Horizons does not require the use of masks for children, however, at a parent’s discretion, children ages 2 older are permitted to wear face coverings while in our center. Teachers will work with these children to become comfortable putting on, wearing, and taking off their face coverings. For more information about our center’s policy, please contact us.

Are you allowing prospective parents to visit centers?

Prospective parents are being encouraged to visit via a virtual meeting with the center director.

How does Bright Horizons ensure the cleanliness of centers?

At all of our centers, rigorous health and safety practices are a foundation of the way we care for children.

  • Both staff and children are frequently washing hands throughout the day, including when entering and leaving classrooms.
  • Food preparation surfaces, eating utensils, tables, highchairs, computer keyboards, mixed use surfaces, changing tables, and potties are all sanitized after each use by staff wearing gloves. Floors, diaper pails, countertops, sinks, fountains, door and cabinet handles, and plastic toys are all sanitized daily. Certain high-touch toys such as play-doh are not currently in use.
  • Sanitizing measures will also be applied to our playground equipment. Centers and are receiving special cleanings as needed.
  • Parents are not allowed to enter the classrooms at pick-up and drop-off. A teacher will meet parents at the door to bring the child into and out of the center. Designated staff wash or disinfect hands after escorting each child, before meeting next child.
  • Can children with special needs enroll in a Bright Horizons center?

    Yes! Bright Horizons strives to and has successfully accommodated a wide range of special needs and individual differences in our group programs.  We believe in inclusive programs that attempt to meet the needs of a wide range of children and which focus on each child’s strengths. We support a collaborative team approach – the teacher, director, specialists, and parents. The team will work closely together to try to maximize each child’s opportunities for learning, growth, and development, and to attempt to eliminate any barriers or safety issues which a group program may present.