Find an Answer to Your Question

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

Is an ID badge required while I am at the center?

All adults must visibly display their ID badges while at the Child Development Center and use their ID at all times to access the Child Development Center (no piggybacking is allowed). It is the employees' responsibility to report any inappropriate badge use. To obtain a non-USAA employee badge for a spouse or someone designated for pick up, USAA employee/sponsor must sign a Responsibilities Statement form provided at the Child Development Center and receive instructions from Bright Horizons.

What are the educational goals of Bright Horizons?

Comprehensive, optimum development of each child: mind, body, social self, and character. Preparation for Success in Life

• Approaching life as an invitation to learn
  
• Becoming a confident and competent lifelong learner
  
• Becoming a confident and competent user of technology
  
• Developing emotional intelligence: personal power and social skills

• Developing the social and cognitive skills necessary for school success
  
• Achieving excellence in language and literacy
  
• Developing an engaged, reflective, inquisitive mind and appreciation of science
  
• Achieving excellence in logical/mathematical understanding

• Happy days
  
• Wonderful relationships
  
• A World of experience

What are your standards for staff-to-child ratios?

Lower staff-to-child ratios have been found to promote frequent personal interactions with children, allow for meaningful learning activities, and provide adequate supervision. The staff-to-child ratios at the on-site CDC meet the accreditation standards set by the NAEYC and exceed most state licensing requirements.

Is there a playground on-site?

The center has 6 developmentally appropriate playgrounds.

What is the tuition assistance application process for this center?

To initiate the process, complete the CDC Tuition Assistance Application found under For Our Parents . After attaching the required documentation, fax the paperwork to Lorinda Bennett at (210) 694-7822 or via email at lorinda.bennett@brighthorizons.com. Please do not send pictures of documents from smartphones.

If you have questions regarding the USAA CDC Tuition Assistance Program, email is the preferred method of contact.

Is my extended family eligible to use the center?

All children of an employee's extended family are also eligible to enroll for full-time care. Please note that the children do not have to reside in your home, and you are not required to claim them as dependents on your federal income tax returns. A slight increase in tuition costs for extended family children will be applied. USAA employees' children have priority enrollment over extended family. Upon enrollment the USAA employee sponsor must provide his/her USAA ID number to CDC staff.

Does Bright Horizons offer discounts to military families?

Tuition assistance for eligible military families is available at participating Bright Horizons’ centers when on-base care is not available. You can find more information and a map of participating centers here.