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Top Questions

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

Where can I learn more about other Bright Horizons locations?

To find other locations, please visit www.brighthorizons.com/locator.

Is there credit on tuition when my child is out sick or on vacation?

Your child's tuition does not receive any credit when they are absent from the center. If there is an extended period of time that your child will not attend, your family should disenroll and then re-enroll depending on availability. Little Hands requires a 30 day notice when disenrolling.

Is there a center nurse on site?

Our nurse is not on site, however she completes 2 extensive visits a month to review center wide health and safety procedures.

How do the teachers bring curriculum into the classrooms?

Teachers create their lessons and activities based on children's interests and abilities. They take into consideration the individual needs of each child and develop a stimulating and challenging environment. There is a fluid balance of teacher directed and child initiated activities that takes place throughout the day.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

Are there any items restricted from the center?

Little Hands is a peanut-safe environment. Any products containing peanuts, peanut products, or made in a facility with peanuts, are prohibited from the center. Faculty have been specifically trained to monitor any products that enter their classrooms. We also ask that you do not send toys that may encourage violence or fighting. Such materials potentially contradict our efforts to teach communication, conflict resolution, and respect for others.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

What will my child need for his/her first day at the center?

Children should bring the following items for their first day at Little Hands:

*Diapers/Pull Ups & wipes (if applicable)
*Formula/Breast Milk in bottles (if applicable)
*Baby Food
*Pacifier
*Comfort Items; blanket, stuffed animal, pictures of family
*Extra set of clothing for accidents
*Outdoor clothing (hats, boots, gloves, scarves, etc.)

Can Little Hands accommodate special dietary needs?

Yes! In most situations we are able to provide alternate meal substitutions in cases of allergies, medical and/or religious preferences.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

What is the philosophy of children's discipline and guidance?

Teachers use positive guidance and redirection techniques with all ages of children at Little Hands. The children are encouraged to use language and communication in order to resolve conflicts. Teachers work very closely with parents and families for consistentcy for their children in discipline and guidance.

What is a wait list?

Each unit in the center has an active ongoing list of perspective Allstate families. A member of the Little Hands leadership team will be in contact with the families on the waitlist to update their status.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons.  You can select up to 3 locations to be registered at, including the center you are most interested in.  By registering, you are confirming your strong interest in all 3 centers.  We will add you to our wait list and you will be offered a space as soon as one becomes available.  While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in.  In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference.  Our goal is to accommodate families as soon as space allows.  During the entire process, we will keep in touch with you regarding your status.

Does Little Hands have a Kindergarten Program?

Children that are age eligible (5 years of age by 9/1/current year) can enroll in the center's full day Kindergarten program. During the months of Janaury/February/March our faculty provide an information session called "Kindergarten Round Up" that gives detailed information about the program.

What are the file enrollment requirements for my child?

First day file requirements:
(All below forms will be provided during the orientation process.)

*A completed and current phyiscal/immunization record
*Parent contact information - including 3 emergency contacts.
*Child's developmental history form

Will my child be ready for Kindergarten?

Yes! Each Bright Horizons center uses The World at Their Fingertips: Education for Bright Horizons, our specially-designed curriculum that creates developmentally, culturally, and individually appropriate learning environments in which your child can learn and prepare for academic success. The World at Their Fingertips is designed to teach children to think for themselves, solve problems, communicate, work with others and gain an increasing understanding of how the world works. Recent studies have shown that children who have attended Bright Horizons centers are extremely well-prepared for school.

When do the children engage in outdoor play?

Children in the Twos, Preschool and Kindergarten units will have the opportunity to engage in gross motor play outdoors everyday when the temperature is at or above 0 degrees including wind chill. Children in the Infant and Toddler unit engage in outdoor play when the temperature is at or above 30 degrees including wind chill.

What type of Curriculum Programming does the center provide?

Little Hands incorporates the many facets of learning through hands on explorations and activities. The children explore areas of interests that include, but are not limited to, Science, Math, Art, Reading, Writing, Language, Cognitive and Social development. Bright Horizons' Curriculum Learning Program, "The World At Their Fingertips", introduces all of the above areas for Infants, Toddlers, Twos, Preschoolers and Kindergarten aged children.

What type of communication will parents receive daily from the teachers?

Infant and Toddler children will receive a detailed description of their child's day including meals, naps, diaper changes and overall involvement with activities. In addition to the daily sheet for Infants and Toddlers; families will receive a week in review sheet that is e-mailed to families and has details of the curriculum that your child's classroom offered. Twos, Preschool and Kindergarten children receive a detailed daily sheet that is e-mailed to the families with activities, pictures and descriptions of the curriculum that took place. In addition to the daily and weekly sheets teachers utilize drop off and pick up times to verbally communicate with families about their child's development.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy.  You are encouraged to visit your child anytime.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

When is payment/tuition due? What are the payment method options?

The first week of each month. Families that were enrolled prior to 10/1/2005 may provide payment by check. Families enrolling as of 11/1/2005 are reuqired to use the Tuition Expresss method of payment. Tuition Express payments are electonically withdrawn from your account on the last business day of the month prior.
Little Hands' tuition is based on monthly rates and decreases as your child ages up to the next age group.

When should I place my child(ren) on the wait list?

As soon your need for child care arises, you should contact the center to be placed on a list. Families that are looking for Infant care should be placed on the list as soon as possible. A member of the leadership team will be in contact with you as you progress on the wait list.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

What meals are provided? By Whom?

Little Hands has food service on site provided by Sodexho. Food is prepared at Allstate and catered to the center for breakfast, lunch and snack.

Are you conducting health screening for those who are entering the center?

Yes, all employees, parents and children will have to pass a daily health screening. The health screening includes a temperature check and a series of COVID-19 related questions that pertain to the individual and their households.

What is your current COVID-19 center policy?

The health and well-being of our families and staff are our highest priorities. In the interest of limiting the opportunity for transmission to our vulnerable community, we are taking the following precautionary measures:

Your household must remain out of the center if any member of your household has (or has been in close contact with anyone who has):

(a)  A suspected or confirmed case of COVID-19 (for example – close contact at school, work, religious service, social gathering); or

(b)  Traveled: internationally; or domestically, from any area which is the subject of travel restrictions under applicable state and local guidance.         

 

14 days after the last potential exposure, your household may return provided these three things have happened:

(a)   At least 10 days have passed since any household member first experienced symptoms; and

(b)   Symptoms have improved for any household member that experienced symptoms (for example, cough or shortness of breath has improved); and

(c)    The household has been fever-free for at least 72 hours without the use of fever-reducing medicines.

Please note, depending on the circumstances we may require you to obtain medical clearance before return to the center will be allowed.

What enhanced safety measures have you implemented?

Bright Horizons is trusted by parents around the country – including many doctors and nurses on the frontlines of COVID-19 -- to care for their children. We’ve partnered with pediatric infectious disease specialist Dr. Kristin Moffitt of Boston Children’s Hospital to implement enhanced safety protocols for all areas including daily health screening, distancing, cleaning, and disinfecting. Our goal is to ensure that all of our health and safety practices in every center are in line with recommendations provided by the CDC and requirements of state and local municipalities, and have the well-being of children, families, and staff at their core. For more detailed information, visit: https://www.brighthorizons.com/health-safety

Are all staff required to wear face coverings and gloves during the day?

All employees will be in face coverings while working. Those conducting health screenings will wear gloves while conducting the screenings. Those undertaking disinfection activities will be wearing gloves while disinfecting. Teachers will wear gloves for activities that they wore gloves for in the past; diaper changing and bathroom help, wiping noses, first aid and cleaning. They also wear gloves for preparing and serving food. They will not be required to wear gloves all day.

Are children required or allowed to wear masks while at the center?

Bright Horizons does not permit the use of masks for children unless medically necessary, and the child has demonstrated the ability to wear it safely. To provide a safe and healthy environment, we are relying on our strict exclusion policies for households, our regular health screening, increased disinfection, and social distancing practices. Introducing children in face coverings could quickly render these more proven and effective strategies against the spread of COVID-19 ineffective. We’ve made this decision based on evolving guidance from the CDC, federal, state, and local health agencies, and in consultation with Dr. Kristin Moffitt, pediatric infectious disease specialist from Boston Children’s Hospital. Click here for a video interview with Dr. Moffitt discussing safety in the Bright Horizons child care setting.

Are you allowing prospective parents to visit centers?

Prospective parents are being encouraged to visit via a virtual meeting with the center director.

How does Bright Horizons ensure the cleanliness of centers?

At all of our centers, rigorous health and safety practices are a foundation of the way we care for children.

  • Both staff and children are frequently washing hands throughout the day, including when entering and leaving classrooms.
  • Food preparation surfaces, eating utensils, tables, highchairs, computer keyboards, mixed use surfaces, changing tables, and potties are all sanitized after each use by staff wearing gloves. Floors, diaper pails, countertops, sinks, fountains, door and cabinet handles, and plastic toys are all sanitized daily. Certain high-touch toys such as play-doh are not currently in use.
  • Sanitizing measures will also be applied to our playground equipment. Centers and are receiving special cleanings as needed.
  • Parents are not allowed to enter the classrooms at pick-up and drop-off. A teacher will meet parents at the door to bring the child into and out of the center. Designated staff wash or disinfect hands after escorting each child, before meeting next child.
  • Does Bright Horizons offer at home learning and educational activities for children?

    With many of our centers temporarily closed, we’ve created Bright Horizons® World at Home, a new way to keep children learning and to support families in these times. Designed by our education team to bring some of the very best learning from our centers right into your homes, World at Home features videos and activities for every age group in each of our curriculum areas, as well as short webinars on important topics for parents.

    What are the educational goals of Bright Horizons?

    During your search for the perfect child care partner, this is among the most important questions you can ask.  For over 30 years, we’ve been a company that is guided by our HEART Principles and an unerring belief in putting children first. 

    At Bright Horizons, we know that childhood is a treasured time. We believe it is our responsibility to provide environments and experiences that capture the joys of childhood, nurture each child’s individual growth and development, and pave the way for success in school and life. We promise to:

    • Nurture and care for the whole child
    • Craft and integrated curriculum based on expert research
    • Support and develop each teacher
    • Implement an emergent, inquiry-based approach to learning
    • Cultivate curiosity and creativity through projects, exploration, and play
    • Encourage children to be confident experimenters and problem solvers
    • Build an inclusive and respectful community
    • Create joyful places for childhood

    What is your policy regarding pictures/videos of my child(ren)?

    The decision to allow for a child’s picture to be taken at a Bright Horizons facility is at the discretion of the family. Some families allow pictures to be used strictly within the classroom (i.e. to label cubbies), some allow pictures to be used both internally and externally (i.e. for our center-wide website), and still others do not allow pictures of their children to be taken at any time - no exceptions. In any case, we will respect your rights and your decision. To learn more about our policy, please see our Bright Horizons Photography & Walking Permission Slip.

    Can children with special needs enroll in a Bright Horizons center?

    Yes! Bright Horizons strives to and has successfully accommodated a wide range of special needs and individual differences in our group programs.  We believe in inclusive programs that attempt to meet the needs of a wide range of children and which focus on each child’s strengths. We support a collaborative team approach – the teacher, director, specialists, and parents. The team will work closely together to try to maximize each child’s opportunities for learning, growth, and development, and to attempt to eliminate any barriers or safety issues which a group program may present.

    Does Bright Horizons perform background checks on its employees?

    The safety of the children in our care is our highest concern.  Bright Horizons maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

    What is The World At Their Fingertips?

    Our research-based World at Their Fingertips® curriculum meets children where they are developmentally, with Signature Practices that build confidence and excitement about learning at every age and stage. In every classroom, our goal is to help children do more than learn; it’s to cultivate the joy of learning. And our emergent approach — teaching skills by leveraging a child’s own interests — enables teachers to tailor activities and projects for the specific talents and needs of each child in the class. Learn more about our specialized programs for babies, toddlers and preschool children, and how we prepare children for school and life beyond

    Are all staff trained in CPR and First Aid?

    All Bright Horizons center staff are trained in CPR and first aid.  Once an employee is hired, they are required to fulfill 16 hours of training through our new employee orientation. This training takes place over a two-day period, where the employee spends time observing each age group in the center. Teachers must successfully complete first aid and CPR training, in addition to local licensing and/or Department of Health requirements (e.g., food handler safety card.)

    I'm interested in applying for a job at this center. Is there someone I can contact?

    Absolutely!  Named one of Fortune Magazine’s “100 Best Companies to Work For”  18 times, we are proud of the environment we create for our educators.  We are always looking for great teachers, and offer competitive benefits  and innovative programs. like our Horizons Teacher Degree program.  For job listings and to complete the application process, please visit the Bright Horizons jobs and careers page at www.brighthorizons.com/careers . 

    Where can I learn more about other Bright Horizons locations?

    We have many centers across the US, and each center reflects the unique personality of its leadership and community.  To find the best fit for you and your family find a child care center near you.

    I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

    We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

    What is NAEYC accreditation?

    The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

    What if I’d like to enroll but the center doesn’t have space available?

    Finding the right daycare and early education solution can be a lengthy process. Our best recommendation is to start early!   Even if your preferred Bright Horizons center doesn’t currently have space available, we still recommend registration for your first choice center.  At Bright Horizons, you can register at up to three locations. Once registered, we will add you to our wait list and you will be offered a space as soon as one is available. For many families on a wait list, Bright Horizons offers the ability to enroll a nearby center on a temporary basis, or until your first choice center becomes available.  If you’d like further advice on how to find the best preschool for your family, take a listen to our webinar on finding a quality preschool program.

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