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Top Questions

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search, a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy. You are encouraged to visit your child anytime.

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

Where can I learn more about other Bright Horizons locations?

To learn about our other locations, please find a child care center near you.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons. You can select up to three locations to be registered at, including the center you are most interested in. By registering, you are confirming your strong interest in all three centers. We will add you to our wait list and you will be offered a space as soon as one becomes available. While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in. In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference. Our goal is to accommodate families as soon as space allows. During the entire process, we will keep in touch with you regarding your status.

What type of Curriculum Programming does the center provide?

Little Hands incorporates the many facets of learning through hands on explorations and activities. The children explore areas of interests that include, but are not limited to, Science, Math, Art, Reading, Writing, Language, Cognitive and Social development. Bright Horizons' Curriculum Learning Program, "The World At Their Fingertips", introduces all of the above areas for Infants, Toddlers, Twos, Preschoolers and Kindergarten aged children.

What type of communication will parents receive daily from the teachers?

Infant and Toddler children will receive a detailed description of their child's day including meals, naps, diaper changes and overall involvement with activities. In addition to the daily sheet for Infants and Toddlers; families will receive a week in review sheet that is e-mailed to families and has details of the curriculum that your child's classroom offered. Twos, Preschool and Kindergarten children receive a detailed daily sheet that is e-mailed to the families with activities, pictures and descriptions of the curriculum that took place. In addition to the daily and weekly sheets teachers utilize drop off and pick up times to verbally communicate with families about their child's development.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy.  You are encouraged to visit your child anytime.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

When is payment/tuition due? What are the payment method options?

The first week of each month. Families that were enrolled prior to 10/1/2005 may provide payment by check. Families enrolling as of 11/1/2005 are reuqired to use the Tuition Expresss method of payment. Tuition Express payments are electonically withdrawn from your account on the last business day of the month prior.
Little Hands' tuition is based on monthly rates and decreases as your child ages up to the next age group.

When should I place my child(ren) on the wait list?

As soon your need for child care arises, you should contact the center to be placed on a list. Families that are looking for Infant care should be placed on the list as soon as possible. A member of the leadership team will be in contact with you as you progress on the wait list.

What meals are provided? By Whom?

Little Hands has food service on site provided by Sodexho. Food is prepared at Allstate and catered to the center for breakfast, lunch and snack.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

Where can I learn more about other Bright Horizons locations?

To find other locations, please visit www.brighthorizons.com/locator.

Is there credit on tuition when my child is out sick or on vacation?

Your child's tuition does not receive any credit when they are absent from the center. If there is an extended period of time that your child will not attend, your family should disenroll and then re-enroll depending on availability. Little Hands requires a 30 day notice when disenrolling.

Is there a center nurse on site?

Our nurse is not on site, however she completes 2 extensive visits a month to review center wide health and safety procedures.

How do the teachers bring curriculum into the classrooms?

Teachers create their lessons and activities based on children's interests and abilities. They take into consideration the individual needs of each child and develop a stimulating and challenging environment. There is a fluid balance of teacher directed and child initiated activities that takes place throughout the day.

Are there any items restricted from the center?

Little Hands is a peanut-safe environment. Any products containing peanuts, peanut products, or made in a facility with peanuts, are prohibited from the center. Faculty have been specifically trained to monitor any products that enter their classrooms. We also ask that you do not send toys that may encourage violence or fighting. Such materials potentially contradict our efforts to teach communication, conflict resolution, and respect for others.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

Can Little Hands accommodate special dietary needs?

Yes! In most situations we are able to provide alternate meal substitutions in cases of allergies, medical and/or religious preferences.

What will my child need for his/her first day at the center?

Children should bring the following items for their first day at Little Hands:

*Diapers/Pull Ups & wipes (if applicable)
*Formula/Breast Milk in bottles (if applicable)
*Baby Food
*Pacifier
*Comfort Items; blanket, stuffed animal, pictures of family
*Extra set of clothing for accidents
*Outdoor clothing (hats, boots, gloves, scarves, etc.)

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

What is the philosophy of children's discipline and guidance?

Teachers use positive guidance and redirection techniques with all ages of children at Little Hands. The children are encouraged to use language and communication in order to resolve conflicts. Teachers work very closely with parents and families for consistentcy for their children in discipline and guidance.

What is a wait list?

Each unit in the center has an active ongoing list of perspective Allstate families. A member of the Little Hands leadership team will be in contact with the families on the waitlist to update their status.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons.  You can select up to 3 locations to be registered at, including the center you are most interested in.  By registering, you are confirming your strong interest in all 3 centers.  We will add you to our wait list and you will be offered a space as soon as one becomes available.  While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in.  In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference.  Our goal is to accommodate families as soon as space allows.  During the entire process, we will keep in touch with you regarding your status.

What are the file enrollment requirements for my child?

First day file requirements:
(All below forms will be provided during the orientation process.)

*A completed and current phyiscal/immunization record
*Parent contact information - including 3 emergency contacts.
*Child's developmental history form

Does Little Hands have a Kindergarten Program?

Children that are age eligible (5 years of age by 9/1/current year) can enroll in the center's full day Kindergarten program. During the months of Janaury/February/March our faculty provide an information session called "Kindergarten Round Up" that gives detailed information about the program.

Will my child be ready for Kindergarten?

Yes! Each Bright Horizons center uses The World at Their Fingertips: Education for Bright Horizons, our specially-designed curriculum that creates developmentally, culturally, and individually appropriate learning environments in which your child can learn and prepare for academic success. The World at Their Fingertips is designed to teach children to think for themselves, solve problems, communicate, work with others and gain an increasing understanding of how the world works. Recent studies have shown that children who have attended Bright Horizons centers are extremely well-prepared for school.

When do the children engage in outdoor play?

Children in the Twos, Preschool and Kindergarten units will have the opportunity to engage in gross motor play outdoors everyday when the temperature is at or above 0 degrees including wind chill. Children in the Infant and Toddler unit engage in outdoor play when the temperature is at or above 30 degrees including wind chill.

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