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Top Questions

May I tour the facility?

Absolutely! We would love to have you come and visit our center. You are welcome to stop by anytime and request a tour. Keep in mind that, for staffing purposes and to avoid visiting at nap time, the best times to visit are 10:00-1:30 or 3:00-4:30. However, we will work around your schedule if needed. You can also call us at 704.510.4100 to schedule a visit.

What age children do you accept?

Ages 6 weeks through 5 years for regular enrollment. Kindergarten through 12 years for Spring Break & Winter Break, inclement weather days and school closure days.

What are your hours of operation?

7:00 a.m. to 6:30 p.m. Monday through Friday.

What are the educational goals of Bright Horizons?

Comprehensive, optimum development of each child: mind, body, social self, and character. Preparation for Success in Life


  • Approaching life as an invitation to learn
  • Becoming a confident and competent lifelong learner
  • Becoming a confident and competent user of technology
  • Developing emotional intelligence: personal power and social skills
Preparation for Academic Excellence

  • Developing the social and cognitive skills necessary for school success
  • Achieving excellence in language and literacy
  • Developing an engaged, reflective, inquisitive mind and appreciation of science
  • Achieving excellence in logical/mathematical understanding

A Rich and Rewarding Childhood

  • Happy days
  • Wonderful relationships
  • A World of experience

What is your curriculum?

Our learning program, The World at Their Fingertips, is an Emergent Curriculum that centers around creating developmentally appropriate learning environments for each age group. Themes and ideas come from the interests and experiences of the children, families and teachers. In keeping with our belief and practice of parents being full partners, the curriculum invites parents to participate every step of the way.

Is your center open to the community?

Yes, we are open to the community! We welcome any and all families to our center!

Will you provide lunch for my child?

Yes, we provide a nutritious lunch and a morning and afternoon snack daily.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy.  You are encouraged to visit your child anytime.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons.  You can select up to 3 locations to be registered at, including the center you are most interested in.  By registering, you are confirming your strong interest in all 3 centers.  We will add you to our wait list and you will be offered a space as soon as one becomes available.  While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in.  In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference.  Our goal is to accommodate families as soon as space allows.  During the entire process, we will keep in touch with you regarding your status.

Do you offer back-up childcare?

Yes! Back-up childcare is offered at our center. Anytime you need temporary care for any reason, your child is welcome at our center. Please call us at 704.510.4100 for details.

How do you handle allergies/dietary restrictions?

We provide alternatives in almost every case. We provide soy milk and vegetarian options at every meal. For children with specific allergies, we provide alternatives at every meal. For children with a wide range of allergies or particularly dangerous allergies, we work closely with the child's family and pediatrician to meet the child's nutritional needs and ensure their safety.

What is your policy regarding pictures/videos of my child(ren)?

The decision to allow for a child’s picture to be taken at a Bright Horizons facility is at the discretion of the family. Some families allow pictures to be used strictly within the classroom (i.e. to label cubbies), some allow pictures to be used both internally and externally (i.e. for our center-wide website), and still others do not allow pictures of their children to be taken at any time - no exceptions. In any case, we will respect your rights and your decision. To learn more about our policy, please see our Bright Horizons Photography & Walking Permission Slip.

Can children with special needs enroll in a Bright Horizons center?

Yes! Bright Horizons strives to and has successfully accommodated a wide range of special needs and individual differences in our group programs.  We believe in inclusive programs that attempt to meet the needs of a wide range of children and which focus on each child’s strengths. We support a collaborative team approach – the teacher, director, specialists, and parents. The team will work closely together to try to maximize each child’s opportunities for learning, growth, and development, and to attempt to eliminate any barriers or safety issues which a group program may present.

What are the educational goals of Bright Horizons?

During your search for the perfect child care partner, this is among the most important questions you can ask.  For over 30 years, we’ve been a company that is guided by our HEART Principles and an unerring belief in putting children first. 

At Bright Horizons, we know that childhood is a treasured time. We believe it is our responsibility to provide environments and experiences that capture the joys of childhood, nurture each child’s individual growth and development, and pave the way for success in school and life. We promise to:

  • Nurture and care for the whole child
  • Craft and integrated curriculum based on expert research
  • Support and develop each teacher
  • Implement an emergent, inquiry-based approach to learning
  • Cultivate curiosity and creativity through projects, exploration, and play
  • Encourage children to be confident experimenters and problem solvers
  • Build an inclusive and respectful community
  • Create joyful places for childhood

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search, a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Does Bright Horizons perform background checks on its employees?

The safety of the children in our care is our highest concern.  Bright Horizons maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

Can I visit my child at the center anytime I’d like to?

Yes, you are welcome to visit your child at the center whenever you’d like!  Whether your child is an infant new to group care or a thriving preschooler, anxious to show off their latest project, Bright Horizons has an open door policy for parents. We encourage you to stop by and get involved in your child’s day.

What is The World At Their Fingertips?

Our research-based World at Their Fingertips® curriculum meets children where they are developmentally, with Signature Practices that build confidence and excitement about learning at every age and stage. In every classroom, our goal is to help children do more than learn; it’s to cultivate the joy of learning. And our emergent approach — teaching skills by leveraging a child’s own interests — enables teachers to tailor activities and projects for the specific talents and needs of each child in the class. Learn more about our specialized programs for babies, toddlers and preschool children, and how we prepare children for school and life beyond

Are all staff trained in CPR and First Aid?

All Bright Horizons center staff are trained in CPR and first aid.  Once an employee is hired, they are required to fulfill 16 hours of training through our new employee orientation. This training takes place over a two-day period, where the employee spends time observing each age group in the center. Teachers must successfully complete first aid and CPR training, in addition to local licensing and/or Department of Health requirements (e.g., food handler safety card.)

I'm interested in applying for a job at this center. Is there someone I can contact?

Absolutely!  Named one of Fortune Magazine’s “100 Best Companies to Work For”  18 times, we are proud of the environment we create for our educators.  We are always looking for great teachers, and offer competitive benefits  and innovative programs. like our Horizons Teacher Degree program.  For job listings and to complete the application process, please visit the Bright Horizons jobs and careers page at www.brighthorizons.com/careers . 

Where can I learn more about other Bright Horizons locations?

We have many centers across the US, and each center reflects the unique personality of its leadership and community.  To find the best fit for you and your family find a child care center near you.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

Read more information about this relationship.

What if I’d like to enroll but the center doesn’t have space available?

Finding the right daycare and early education solution can be a lengthy process. Our best recommendation is to start early!   Even if your preferred Bright Horizons center doesn’t currently have space available, we still recommend registration for your first choice center.  At Bright Horizons, you can register at up to three locations. Once registered, we will add you to our wait list and you will be offered a space as soon as one is available. For many families on a wait list, Bright Horizons offers the ability to enroll a nearby center on a temporary basis, or until your first choice center becomes available.  If you’d like further advice on how to find the best preschool for your family, take a listen to our webinar on finding a quality preschool program.

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