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Top Questions

Once enrolled is it possible to drop down from full-time to part-time?

We ask that you let us know at the time of registration what your preference is in terms of scheduling.
If you would like to change from full-time to part-time, we need a 30-day notice.
If a part-time space is available you would pay the part-time rate.
If a part-time space is not available and you choose to send your child part-time you would still be responsible for the full-time tuition until a part-time space becomes available.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Where can I learn more about other Bright Horizons locations?

To find other locations, please visit www.brighthorizons.com/locator.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons.  You can select up to 3 locations to be registered at, including the center you are most interested in.  By registering, you are confirming your strong interest in all 3 centers.  We will add you to our wait list and you will be offered a space as soon as one becomes available.  While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in.  In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference.  Our goal is to accommodate families as soon as space allows.  During the entire process, we will keep in touch with you regarding your status.

Do I need to pay any money?

In most cases there is a Preregistration fee to be placed on the waitlist. Please contact Vanessa or Mary for more details.

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

What is NAEYC accredidation?

The National Association for the Education of Yound Children (NAEYC) had developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes and a comprehensive curriculum, as well as meeting stringent health and safety standards. The program must also provide meaningful opportunities for family involvement. Currently, over 250 Bright Horizons centers are accredited by NAEYC.

When will I know I have a spot for my child?

Space in the infant program is the most difficult to project. We project future openings based on when our currently enrolled children will transition to the next age group. Our tracking system can project when we can expect children to transition to the next age group, but please keep in mind, that transitions are not based solely on age, but also many other factors. For example, the transition process for infants to toddlers is based on specific milestones that we look for in order for a child to move to the next program. These milestones may include a child’s sense of self, the ability to communicate, their social relations and movement abilities. We do not know how an infant will adjust until the actual transition process starts. As soon as we feel a transition is moving along and the child will make a successful transition to the next age group, we will notify the next person eligible for a space with a start date.

What should I do if there is no space available when I need care?

It is recommended that you look for alternative care until we can guarantee you a space.

When should I complete a pre-registration form?

Due to the high demand for Infant and Toddler care, there is usually a waitlist. You should complete an application as soon as possible.

What is the process to complete a pre-registration form?

Schedule a time to visit the Center. Complete the pre-registration form. If you would like to keep this confidential please make a note on the form and inform the Admin team at the center. Once you are placed on the waitlist, you will receive monthly phone calls or emails to provide you with updates on your status. This communication allows us to be informed of any changes in your care request (i.e, start date, full time to part time changes) in addition to us keeping you informed of center events.

Is Bright Horizons at Timberland opened to the general community?

Although Bright Horizons at Timberland is a client center for the employees at Timberlandd, we offer care for families around the community.  You do not have to be affiliated with Timberland to enroll your child.

What happens if you are on the infant waitlist and a space never becomes available?

We will automatically move you to the toddler waitlist using the date you sent in your application as your priority.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy.  You are encouraged to visit your child anytime.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

What are the educational goals of Bright Horizons?

Comprehensive, optimum development of each child: mind, body, social self, and character. Preparation for Success in Life


  • Approaching life as an invitation to learn
  • Becoming a confident and competent lifelong learner
  • Becoming a confident and competent user of technology
  • Developing emotional intelligence: personal power and social skills
Preparation for Academic Excellence

  • Developing the social and cognitive skills necessary for school success
  • Achieving excellence in language and literacy
  • Developing an engaged, reflective, inquisitive mind and appreciation of science
  • Achieving excellence in logical/mathematical understanding

A Rich and Rewarding Childhood

  • Happy days
  • Wonderful relationships
  • A World of experience

How can I obtain information about tuition?

Tuition varies by center, schedule and by individual classroom. To find out more information about tuition, please contact the center directly.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

Can you clarify the part-time vs. full-time options?

There are a limited amount of part-time spaces available. If you prefer part-time and there is only a full-time space available, you will have the option of waiting for a part-time space to open or pay for a full-time space until we can accommodate your needs.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search, a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Does Bright Horizons perform background checks on its employees?

The safety of the children in our care is our highest concern.  Bright Horizons maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

Can I visit my child at the center anytime I’d like to?

Yes, you are welcome to visit your child at the center whenever you’d like!  Whether your child is an infant new to group care or a thriving preschooler, anxious to show off their latest project, Bright Horizons has an open door policy for parents. We encourage you to stop by and get involved in your child’s day.

What is The World At Their Fingertips?

Our research-based World at Their Fingertips® curriculum meets children where they are developmentally, with Signature Practices that build confidence and excitement about learning at every age and stage. In every classroom, our goal is to help children do more than learn; it’s to cultivate the joy of learning. And our emergent approach — teaching skills by leveraging a child’s own interests — enables teachers to tailor activities and projects for the specific talents and needs of each child in the class. Learn more about our specialized programs for babies, toddlers and preschool children, and how we prepare children for school and life beyond

Are all staff trained in CPR and First Aid?

All Bright Horizons center staff are trained in CPR and first aid.  Once an employee is hired, they are required to fulfill 16 hours of training through our new employee orientation. This training takes place over a two-day period, where the employee spends time observing each age group in the center. Teachers must successfully complete first aid and CPR training, in addition to local licensing and/or Department of Health requirements (e.g., food handler safety card.)

I'm interested in applying for a job at this center. Is there someone I can contact?

Absolutely!  Named one of Fortune Magazine’s “100 Best Companies to Work For”  18 times, we are proud of the environment we create for our educators.  We are always looking for great teachers, and offer competitive benefits  and innovative programs. like our Horizons Teacher Degree program.  For job listings and to complete the application process, please visit the Bright Horizons jobs and careers page at www.brighthorizons.com/careers . 

Where can I learn more about other Bright Horizons locations?

To learn about our other locations, please find a child care center near you.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

Read more information about this relationship.

What if I’d like to enroll but the center doesn’t have space available?

We suggest you register with Bright Horizons. You can select up to three locations to be registered at, including the center you are most interested in. By registering, you are confirming your strong interest in all three centers. We will add you to our wait list and you will be offered a space as soon as one becomes available. While waiting for a space to become available at your first choice location, many families will choose to enroll at their 2nd or 3rd choice temporarily until space becomes available at the center they are most interested in. In many centers, a child currently enrolled at a Bright Horizons location has priority over the general community so enrolling at another location will not only solve your care needs but will also give you additional priority in getting into your 1st preference. Our goal is to accommodate families as soon as space allows. During the entire process, we will keep in touch with you regarding your status.

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