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What is Cloud Village's wellness policy regarding children and teachers who become sick?

Cloud Village is committed to maintaining a safe and healthful work environment for all families and staff. 

If your child appears to be ill upon arrival or becomes ill during the day, you will be asked to pick up your child within a reasonable amount of time (usually within 90 minutes). If we feel that your child is well enough to attend the center but may be becoming ill, we will monitor your child and update you.

Cloud Village employees should remain home until fever-free for 24 hours, without the use of a fever-reducer, other symptoms are improving, and they have been treated for 24 hours with antibiotics, if antibiotics have been prescribed. An employee diagnosed with or exposed to a communicable disease also must meet the Communicable Disease Return Requirements described in the employee workplace illness policy.

What should we bring for our first day at Cloud Village?

When your famliy enrolls at Cloud Village, we will schedule a welcome meeting ahead of your first day to cover all of the information you'll need ahead of the first day of care. And we'll use this time to get to know you and your child(ren) a little better so everyone is prepared for a smooth and happy first day at Cloud Village!

How does Cloud Village communicate with families?

Communication is a huge part of our partnership with families!  As an enrolled family, we will communicate with you in a variety of ways. 

Along with maintaining an open-door policy, we prioritize making sure that you are always “in the know” by sharing children’s experiences through comprehensive and frequent communications, including:

• Daily communication through the My Bright Day app that provides convenient access to real-time updates on care, learning and milestones directly to your mobile device.

• Children’s journals and portfolios

• Documentation panels, classroom displays, and bulletin boards

• Check-in stations

• Center newsletters

• Visibility of center leadership at peak times of the day

Supportive family resources:

Because you are such a critical element in our full partnership approach, we have also created opportunities for you to become involved in the center.

• Special family events

• Opportunities to volunteer in the classrooms or to share holidays and traditions

• Family partnership groups

• Family satisfaction surveys

• Family resource library including: articles, parenting webinars, “Learning at Home” activities,

Does Cloud Village perform background checks on its employees?

The safety of the children in our care is our highest concern.  Cloud Village maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

Are all staff trained in CPR and First Aid?

All Cloud Village center staff are trained in CPR and first aid.  Once an employee is hired, they are required to fulfill 16 hours of training through our new employee orientation. This training takes place over a two-day period, where the employee spends time observing each age group in the center. Teachers must successfully complete first aid and CPR training, in addition to local licensing and/or Department of Health requirements (e.g., food handler safety card.)

What is your policy regarding pictures/videos of my child(ren)?

The decision to allow for a child’s picture to be taken at Cloud Village is at the discretion of the family. Some families allow pictures to be used strictly within the classroom (i.e. to label cubbies), some allow pictures to be used both internally and externally (i.e. for our center-wide website), and still others do not allow pictures of their children to be taken at any time - no exceptions. In any case, we will respect your rights and your decision. To learn more about our policy, please see our Bright Horizons Photography & Walking Permission Slip.

How is Cloud Village ensuring the health and safety of families and staff?

Rigorous health and safety practices are a foundation of the way we care for children. These include:

• Frequent cleaning and disinfecting of high-touch surfaces and toys; frequent laundering of soft items 
• Regular maintenance of the center, equipment, and supplies, updating and replacing items as needed 
• Secure entrances to all centers 
• Strict handwashing and sanitary policies to prevent the spread of illnesses 
• Curriculum that emphasizes healthy practices for children 

Strict safety and security procedures are designed to keep our families and staff protected. 

I'm interested in applying for a job at this center. Is there someone I can contact?

Absolutely! Named one of Fortune Magazine’s 100 Best Companies to Work For 20 times, we are proud of the environment we create for our educators. We are always looking for great teachers, and offer competitive benefits and innovative programs. like our Horizons Teacher Degree program. For job listings and to complete the application process, please visit the Bright Horizons jobs and careers page at https://careers.brighthorizons.com.