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Top Questions

I'm interested in applying for a job at this center. Is there someone I can contact?

For job listings and to complete the application process, please visit www.brighthorizons.com/careers.

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search , a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

For more information about this relationship, click here.

Are all staff trained in CPR and First Aid?

All Bright Horizons staff are trained regularly in CPR, even if not required by the state. First Aid is taught as required by state licensing agency/regulations so that you can feel confident that your child is safe and receiving the best care possible at our center.

Can I visit my child at the center anytime I’d like to?

Yes, Bright Horizons has an open door policy.  You are encouraged to visit your child anytime.

Is part-time child care available?

No, part-time care is not available.

Is there a sibling discount?

No. Bright Horizons at Overstock.com will not offer a discount for siblings.

How can I obtain information about tuition?

Click here to view the 2017 tuition rates for Bright Horizons at Overstock.com.

What ages will be served?

The Bright Horizons at Overstock.com center has a capacity of 48 children and will serve children ages 6 weeks through preschool. 

What if the center doesn't have space available?

We recommend that you go ahead and register with Bright Horizons at Overstock.com. By registering, you are confirming your strong interest in the center. We will add your child to our wait list and offer a space as soon as one becomes available. During the entire process, we will keep in touch with you regarding your status.

Your initial registration fee will keep your child on the wait list until a spot is available, so you will not need to pay the registration fee each year to remain on the wait list. Once an enrollment offer is accepted and your child has started at the center, you would then be responsible for the annual re-registration fee at the time it is normally due.

What is Daily Drop In Care?

Daily Drop In is for emergency use only when a family’s regular child care is unavailable. It is on a space available basis only. Families would need to complete paperwork required by licensing for children’s files.

What is the process for enrollment for a wait listed family?

When a space becomes available, the center will notify families via email, using the information provided on the Enrollment Interest Forms (please remember to notify the center of any pertinent information changes, i.e., address change, phone/e-mail addresses, early birth, etc.). Parents are required to accept the space by responding to the e-mail within 48 hours. When an offer is accepted, the space is secured by paying a full month’s tuition, which is due within five (5) business days of the offer date.

If a family does not respond within the 48-hour window, two (2) courtesy calls to confirm receipt of the email will be initiated. If Bright Horizons is unable to reach the family, this will automatically be considered a “decline.” When a decline occurs, the child will remain on the list with the same registration date, but the requested date of care will be changed to reflect the new date the family would like enrollment to begin. For example: a child is registered on October 1, 2016 with a requested care date of June 30, 2017. If a space is offered to start June 15, 2017 and is declined because the parent wants to delay returning to work, the parent would simply need to indicate a new start date. Bright Horizons would still honor the registration date of October 1, 2016, but the care-needed date would be changed.

Families can decline an offer only twice, before being moved to the bottom of the list. After the second decline, parents will need to submit a new registration fee to remain on the waitlist. The new registration/waitlist date would be the date the registration fee is received.

What is the process for enrolling in the center?

If you are interested in enrolling your child in the center, please submit a completed Pre-Enrollment Registration Form.   

When will the center open?

The center is expected to open February 2017, contingent upon receipt of the center’s operating license from the state licensor.

Will the center be only for employees' children?

Employees on the payroll of Overstock, including contractors and vendors, may enroll their legal dependent children in Bright Horizons at Overstock.com.  

What is The World At Their Fingertips?

Bright Horizons curriculum, The World at Their Fingertips, is our unique curriculum designed to engage children in active learning that prepares them for school while helping them achieve their individual potential and fostering a spirit of community. It includes curriculum elements such as Language Works, Math Counts, Science Rocks, ArtSmart, Our World and Well Aware that cross all age groups. For more on information on our curriculum, click here.

What is your policy regarding pictures/videos of my child(ren)?

The decision to allow for a child’s picture to be taken at a Bright Horizons facility is at the discretion of the family. Some families allow pictures to be used strictly within the classroom (i.e. to label cubbies), some allow pictures to be used both internally and externally (i.e. for our center-wide website), and still others do not allow pictures of their children to be taken at any time - no exceptions. In any case, we will respect your rights and your decision. To learn more about our policy, please see our Bright Horizons Photography & Walking Permission Slip.

Can children with special needs enroll in a Bright Horizons center?

Yes! Bright Horizons strives to and has successfully accommodated a wide range of special needs and individual differences in our group programs.  We believe in inclusive programs that attempt to meet the needs of a wide range of children and which focus on each child’s strengths. We support a collaborative team approach – the teacher, director, specialists, and parents. The team will work closely together to try to maximize each child’s opportunities for learning, growth, and development, and to attempt to eliminate any barriers or safety issues which a group program may present.

What are the educational goals of Bright Horizons?

During your search for the perfect child care partner, this is among the most important questions you can ask.  For over 30 years, we’ve been a company that is guided by our HEART Principles and an unerring belief in putting children first. 

At Bright Horizons, we know that childhood is a treasured time. We believe it is our responsibility to provide environments and experiences that capture the joys of childhood, nurture each child’s individual growth and development, and pave the way for success in school and life. We promise to:

  • Nurture and care for the whole child
  • Craft and integrated curriculum based on expert research
  • Support and develop each teacher
  • Implement an emergent, inquiry-based approach to learning
  • Cultivate curiosity and creativity through projects, exploration, and play
  • Encourage children to be confident experimenters and problem solvers
  • Build an inclusive and respectful community
  • Create joyful places for childhood

What is Bright Horizons' process on checking the background of their employees?

Bright Horizons conducts a comprehensive background check on all prospective employees and frequent visitors. The background check consists of a county criminal record check for the past seven years performed in all counties that a person has lived, worked or attended school. In addition to the county criminal search, a sex offender search, OFAC search and a social security verification trace are also conducted. For all location employees, program licensing background checks required by the state are also performed.

Does Bright Horizons perform background checks on its employees?

The safety of the children in our care is our highest concern.  Bright Horizons maintains stringent hiring practices and conducts criminal background checks on all teachers and caregivers in our centers. This check includes a criminal record search and a cross-reference check to determine prior convictions or other records of criminal activity that would call into question an employee’s’ suitability to care for children. Additional elements of our required background checks include verification through the Office of Foreign Asset Control and Sexual Offender Database Search. The frequency for updating criminal background checks for employees depends on state or other center-specific requirements.

Can I visit my child at the center anytime I’d like to?

Yes, you are welcome to visit your child at the center whenever you’d like!  Whether your child is an infant new to group care or a thriving preschooler, anxious to show off their latest project, Bright Horizons has an open door policy for parents. We encourage you to stop by and get involved in your child’s day.

What is The World At Their Fingertips?

Our research-based World at Their Fingertips® curriculum meets children where they are developmentally, with Signature Practices that build confidence and excitement about learning at every age and stage. In every classroom, our goal is to help children do more than learn; it’s to cultivate the joy of learning. And our emergent approach — teaching skills by leveraging a child’s own interests — enables teachers to tailor activities and projects for the specific talents and needs of each child in the class. Learn more about our specialized programs for babies, toddlers and preschool children, and how we prepare children for school and life beyond

Are all staff trained in CPR and First Aid?

All Bright Horizons center staff are trained in CPR and first aid.  Once an employee is hired, they are required to fulfill 16 hours of training through our new employee orientation. This training takes place over a two-day period, where the employee spends time observing each age group in the center. Teachers must successfully complete first aid and CPR training, in addition to local licensing and/or Department of Health requirements (e.g., food handler safety card.)

I'm interested in applying for a job at this center. Is there someone I can contact?

Absolutely!  Named one of Fortune Magazine’s “100 Best Companies to Work For”  18 times, we are proud of the environment we create for our educators.  We are always looking for great teachers, and offer competitive benefits  and innovative programs. like our Horizons Teacher Degree program.  For job listings and to complete the application process, please visit the Bright Horizons jobs and careers page at www.brighthorizons.com/careers . 

Where can I learn more about other Bright Horizons locations?

We have many centers across the US, and each center reflects the unique personality of its leadership and community.  To find the best fit for you and your family find a child care center near you.

I'm not quite ready to enroll in the center but I am interested in continuing to hear about what is happening at the center. How can I get information more regularly?

We encourage any family interested in center information, regular updates and invitations to the many events we are planning, to contact us.

What is NAEYC accreditation?

The National Association for the Education of Young Children (NAEYC) has developed standards to define and recognize quality child care programs. In order to be accredited, a child care program must meet a variety of strict criteria, including having a well-trained faculty, good staff-child ratios and group sizes, and a comprehensive curriculum, as well as meet stringent health and safety standards. The program must also provide meaningful opportunities for family involvement.

What is the relationship between Bright Horizons and The Partnership for a Healthier America?

Read more information about this relationship.

What if I’d like to enroll but the center doesn’t have space available?

Finding the right daycare and early education solution can be a lengthy process. Our best recommendation is to start early!   Even if your preferred Bright Horizons center doesn’t currently have space available, we still recommend registration for your first choice center.  At Bright Horizons, you can register at up to three locations. Once registered, we will add you to our wait list and you will be offered a space as soon as one is available. For many families on a wait list, Bright Horizons offers the ability to enroll a nearby center on a temporary basis, or until your first choice center becomes available.  If you’d like further advice on how to find the best preschool for your family, take a listen to our webinar on finding a quality preschool program.

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