Find an Answer to Your Question

What is the Disney Children’s Center’s policy for discipline of children?

Disciplining of children is an ongoing process. It is the process by which staff guide and direct children so that they can learn to develop inner control and manage their own behavior. Disciplining children includes redirection, setting of clearly defined limits, and consistency and should always be preventative in nature. If the physical, emotional, cognitive, and social needs of the child are met, the need for discipline is greatly reduced. 

What meals are offered?

The Center provides morning and afternoon snacks for children who eat solid food, catered by a vendor.  Parents of infants provide bottles and baby food, and older children bring a lunch each day.  For children on restrictive diets, parents must provide any special foods for the child’s snacks. 

Who is eligible to enroll in the center?

Dependent children of regular Disney employees based in North Hollywood/Burbank/Glendale areas are eligible for admission. Children ages six weeks old to kindergarten entry age are eligible. Children who have officially entered kindergarten are not eligible. All the proper immunization forms and enrollment forms must be on file with the Center prior to or on the day of the child's entry into the program. The Center will make every attempt to accommodate children with special needs after the Director and staff makes a compatibility determination.

How do I get on the waitlist?

Parents’ first step is to submit a waiting list form to ensure they are on the waiting list for a space at the Center of their choice. Employees can fill out a waiting list form on the Inside Disney – Employee Resources – Onsite Services and then the Children’s Center page, or they can click on the following link and submit by email: [need address to create link]

How does the center prepare for emergencies?

The Center staff will conduct earthquake and fire drills monthly. These drills will be coordinated through the Disney Crisis Management Program. Staff will conduct drills to prepare themselves to take appropriate action in the event of an actual emergency. Frequent, planned drills will help familiarize the children with what is expected of them during an emergency.

The licensing agency within the State of California requires that certain health and safety guidelines must be followed at child care centers. There are emergency information forms, which must be on file for every child prior to or on the first day of his/her enrollment at the Center so that information is readily available.

Additionally, contingency plans are in place to deal with possible disasters including, but not limited to, fires, floods, and earthquakes. These plans have been formulated by The Walt Disney Company’s Crisis Management Team with help from the local Fire Department, local law enforcement, civil defense and other disaster authorities. In anticipation of a possible disaster, the Center will hold regular monthly drills.

Who is Bright Horizons and where are their other locations?

Bright Horizons is a mission-driven organization, whose primary focus is providing high-quality employer-sponsored child care centers on behalf of employers throughout the United States, the United Kingdom, Ireland, the Netherlands, Canada, and India.

Some of our Los Angeles centers include Fox Studios Child Development Center, Bright Horizons Child Care Center at Comcast NBC Universal, Sony Pictures Child Development Center, and ESPN. Having several Bright Horizons locations nearby is especially beneficial to the center staff as it gives them the opportunity to meet for professional development and sharing of best practices with each other.

What resources does Bright Horizons offer to families?

Bright Horizons offers many resources to support families’ efforts to nurture children’s development and remain actively involved in children’s care and education; additionally, our resources often help family members balance their work/life demands. These include, but are not limited to:

Center-based resources:

  • Family partnership group that serves as representatives of enrolled families
  • Family lending library and parenting workshops focused on supporting families’ development
  • Special family events: Curriculum Nights, Health and Safety Fairs, and Ready for School events
  • Volunteer opportunities such as sharing family traditions classroom reading, and engagement with classroom activities
  • Family feedback forums and surveys to gather insights into families’ experiences
  • Daily experiences shared through the My Bright Day App (beginning in October) and children’s portfolios that highlight children’s activities and development
  • Open door policy that supports families’ visits throughout the day
  • Monthly center newsletters showcasing recent/upcoming events and classroom activities
  • Collaborative partnerships between families and teachers for planning and evaluation
  • Documentation boards and portfolios that demonstrate children’s growth and learning

Visit to find a full suite of our electronic resources including; parenting webinars, podcasts, e-family news articles, and learning at home activities.

How do you communicate with families about their child’s education?

We use a tool called My Bright Day to communicate with families throughout the day about their child. My Bright Day is an app whereby you will receive real time updates on your child’s day including learning and developmental milestones, photos, and videos. Additionally you can submit drop off information and receive alerts. We also provide newsletters, daily conversations at drop off and pick up time, and parent conferences.